Sky, Error number 25, How much to repair?

Parva

The irony is that I don't even have access to cable in our street, the houses were built after the days of fleets of vans and trucks digging the streets to install cable and TV reception here is dire so I would be pretty screwed without Sky but they don't know that when I go through my threaten to cancel routine. :cool:

davemurgatroyd

Parva wrote: »

Had I just upgraded to HD and incurred a new 12 month contract I would argue that it was once again their responsibility to fix the equipment (bearing in mind that such an upgrade usually means the installation of a new box and possibly LNB) so my advice to threaten to cancel stands.

I clarified my post by stating that if it was not a new installation you have no legal grounds whatsoever for cancelling a 12 month contract due to failure of equipment that you own which is outwith warranty.

Outside contract yes cancellation threat will often work to get either free service visits/ replacement of equipment but is very dependant on the value of the subscription you pay. Within contract and warranty for installed equipment the problem should be solved without any need for a threat to cancel.

macman

Unless the fault is on the new HD box, then the warranty will not apply. An upgrade to a newer box does not 're-warranty' the rest of the equipment (cabling, LNB and dish), which could be decades old.
Did they renew any of the other components when doing the HD upgrade?

Parva

Unless the subscriber has previously upgraded to multiroom and/or Sky+ in the past then this will entail the installation of a new LNB (and possibly dish) aswll as the HD box which would mean the entire system would then be subject to warranty anyway.

macman

The OP makes no reference to any other upgrade than the HD box, so it is reasonable to assume that they already had Sky+ in place-and therefore a twin feed.
Since HD alone does not require a twin feed, would an upgrade to HD give you the additional cabling if required (even though obviously Sky+ would not operate fully without it)?

CountingPennies

Already had a HD box. Just didn't have HD channels. So it was simply an upgrade of chanels.

spike7451

CountingPennies wrote: »

Already had a HD box. Just didn't have HD channels. So it was simply an upgrade of chanels.

Right,so it was a non - technical upgrade,in that case;

Did you have normal Sky before?
How long ago was it installed?
Where is the dish in relation to the box?
Does the cable go over the roof?

CountingPennies

spike7451 wrote: »

Right,so it was a non - technical upgrade,in that case;

Did you have normal Sky before?
How long ago was it installed?
Where is the dish in relation to the box?
Does the cable go over the roof?

Not sure why this is all relevant since its now fixed as i said but we had normal sky, full package APART from HD. We have had it a couple of years. Dish is on the side of the house, not far from box and i wouldn't have thought the cable goes over the house, but i really wouldn't know. I didn't install it. Sky did.