TESCO Mobile Website Issue

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hollie.weimeraner
hollie.weimeraner Posts: 2,147 Forumite
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Just tried to purchase a sim only deal on the website and I can't progress beyond confirming the tariff required. Basically I choose the tariff and then also choose to cap the usage but when I press the "confirm" button nothing further happens. I can go back but cannot progress to where I was expecting to add my details and pay.

Anyone else suffered this?

Also doing this through topcashback so don't want to ring them and do it on the phone

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  • d123
    d123 Posts: 8,624 Forumite
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    Tried a different browser?
    ====
  • hollie.weimeraner
    hollie.weimeraner Posts: 2,147 Forumite
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    d123 wrote: »
    Tried a different browser?

    Yes Chrome and Edge both the same
  • d123
    d123 Posts: 8,624 Forumite
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    hollie.weimeraner wrote: »
    Yes Chrome and Edge both the same

    Maybe try IE (and even Firefox) as well.
    ====
  • cbrown372
    cbrown372 Posts: 1,513 Forumite
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    Maybe try taking the cap you have set off meantime? You can set it later.
    Its not that we have more patience as we grow older, its just that we're too tired to care about all the pointless drama ;)
  • d123
    d123 Posts: 8,624 Forumite
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    cbrown372 wrote: »
    Maybe try taking the cap you have set off meantime? You can set it later.

    Good suggestion, I hadn’t noticed that.
    ====
  • MoneyMate
    MoneyMate Posts: 3,225 Forumite
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    edited 2 December 2017 at 9:47AM
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    hollie.weimeraner wrote: »
    Just tried to purchase a sim only deal on the website and I can't progress beyond confirming the tariff required. Basically I choose the tariff and then also choose to cap the usage but when I press the "confirm" button nothing further happens. I can go back but cannot progress to where I was expecting to add my details and pay.

    Anyone else suffered this?

    Also doing this through topcashback so don't want to ring them and do it on the phone

    Hi ,I was trying to pay through top cash back site , but it would not go through, had to phone through order at the Tesco number given with the error
    Try listing as missed through top cash back , your details are logged ;)
    £30 is £30 :money:
    There are more questions than answers :shhh: :silenced:
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times :o
    :)
    :A UK Resident :A
  • hollie.weimeraner
    hollie.weimeraner Posts: 2,147 Forumite
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    Website is now working but what a farce. In the end it was only certain offers that weren't working. I ordered the a different sim package and then changed it to the one I wanted when it went through. Sim was sent out but the account didn't show any data:mad: so rang tesco who said they could upgrade it. As I didn't want to lose my cashback I've cancelled it. Just checked the website and the offer is now working so will be ordering tonight.
  • MoneyMate
    MoneyMate Posts: 3,225 Forumite
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    hollie.weimeraner wrote: »
    Website is now working but what a farce. In the end it was only certain offers that weren't working. I ordered the a different sim package and then changed it to the one I wanted when it went through. Sim was sent out but the account didn't show any data:mad: so rang tesco who said they could upgrade it. As I didn't want to lose my cashback I've cancelled it. Just checked the website and the offer is now working so will be ordering tonight.

    Im having a bad time at present with sims, but my Tesco sim came through OK, not too sure what going to happen with Topcashback yet.

    http://forums.moneysavingexpert.com/showthread.php?t=5749828
    There are more questions than answers :shhh: :silenced:
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times :o
    :)
    :A UK Resident :A
  • System
    System Posts: 178,094 Community Admin
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    MoneyMate wrote: »
    Im having a bad time at present with sims, but my Tesco sim came through OK, not too sure what going to happen with Topcashback yet.

    http://forums.moneysavingexpert.com/showthread.php?t=5749828

    If's it's not completed via the website then it is unlikely to be awarded manually.
  • MoneyMate
    MoneyMate Posts: 3,225 Forumite
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    Heng_Leng wrote: »
    If's it's not completed via the website then it is unlikely to be awarded manually.

    OK agreed only a 50/50 chance but I but payment details through they seem to admit a glitch on their system, then did similar with Tesco rep on phone so I will wait and see.
    There are more questions than answers :shhh: :silenced:
    WARNING ! May go silent for unfriendly replies
    Please excuse me Spell it MOST times :o
    :)
    :A UK Resident :A
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