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Log on details just becoming silly!!!
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and as frustratingly - the number of passwords and differing rules around caps, numbers, symbols etc.
you go on to a website and enter a password that you think is correct - sorry, these log in details are incorrect. so you try a few more variations, with still no luck. Finally you click on the "forgot password" link and go to reset your password. You enter maybe the first password that you had guessed at, only to be told "sorry, your new password cannot be the same as your old password"
if it was my old password, then why wouldn't it let me in!!!!!!Mortgage = [STRIKE]£113,495 (May 2009)[/STRIKE] £67462.74 Jun 20190 -
Another problem is when the just ask for certain parts of the password, so you have to count along the letters. So now in my password manager i keep the password with the numbers underneath, such as
P a s s w o r d
1 2 3 4 5 6 7 8
Makes it much easier to get the right characters first time, to avoid lockouts0 -
The issue is the bank is liable if you lose all your money and therefore they'll do everything they can to protect it, primarily making the security as challenging to break as possible.
If it was possible for you to sign away your rights in return for a weaker login process I'm sure they'd offer the option. However I'm sure we'd soon see you on here, writing a topic about how you've been robbed of £20k from your account and the bank won't help.
Strong security might seem like an inconvenience but it would be a whole lot more inconvenient to have your account emptied.
Also, I don't wish to point out the obvious here but your login problems are 100% your fault. You should be more careful with your typing.0 -
I don't know how anyone copes without some kind of password manager these days. 2 factor authentication can be a pain sometimes too but I'd still rather have it turned on if it's available.0
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Snowedunder wrote: »Thanks for your comments, it is good to know that I am really not alone, indeed I have a password manager and a notebook and a piece of paper in my handbag - all disguised with a simple algorithm, but it is particularly irritating when the banks etc. call the same piece of information by differing names within one company, this is where I get most angry, if a pin number is just that then why change its' name to something else within a login, ie security code, when trying to access information on line, it is my pin number when using my card so why is it not my pin number when trying to set up something online?
Because your PIN is for your card and your security code isn't?
If you were asked to "Enter your PIN" you'd enter your debit card PIN, not the (hopefully) different "security code."
That'd create far more confusion than a few people not knowing that their PIN and security code aren't the same thing.0 -
I use Santander - have done for 10 years and have never had a locked account.
Are you sure you didn't have caps lock on, or num lock off etc ??0 -
Because your PIN is for your card and your security code isn't?
If you were asked to "Enter your PIN" you'd enter your debit card PIN, not the (hopefully) different "security code."
That'd create far more confusion than a few people not knowing that their PIN and security code aren't the same thing.
Thats just the problem, they are - I had no idea what my security code was when trying to set up a Direct Debit, so I clicked the little red question mark and up came "sometimes known as your pin number!!!"0 -
I use Santander - have done for 10 years and have never had a locked account.
Are you sure you didn't have caps lock on, or num lock off etc ??
I logged into Santander as usual, and attempted to set up a Standing Order, the information they required was quite extensive, with several 'codes' required, customer number, security code, etc. and this is where I kept getting it wrong, so 3 attempts and I was locked out (this was the first time ever).
So, I had to re-set my password and I was good to go, took time researching which number etc. was called what and very carefully entered them, and twice it said the information was incorrect, so did not try again and gave up on the idea.
I know I am getting on in years, but I am a trained 'old-fashioned' touch typist and because I worked at The Bank of England, and taught by them, numbers were included in the touch tying lessons. However, because of age, and arthritis in my hands, I have reverted to double checking everything I type and input. I realize of course that no one is above making mistakes and at the end of making my attempts I had a family member (whom I trust) watch over me and checked everything. It was all as it should be!0 -
The issue is the bank is liable if you lose all your money and therefore they'll do everything they can to protect it, primarily making the security as challenging to break as possible.
If it was possible for you to sign away your rights in return for a weaker login process I'm sure they'd offer the option. However I'm sure we'd soon see you on here, writing a topic about how you've been robbed of £20k from your account and the bank won't help.
Strong security might seem like an inconvenience but it would be a whole lot more inconvenient to have your account emptied.
Also, I don't wish to point out the obvious here but your login problems are 100% your fault. You should be more careful with your typing.
I totally understand this and you are quite correct: however:
In one of my posts I mentioned that a little less automation and a way to speak to an actual person should, in my opinion, be available, perhaps just name and date of birth to confirm I could be a customer, would give us a chance to ask what might be wrong, or, more likely, what I am doing wrong, if that is too insecure then at least listen to my problem, and try to help ie advising differing names of codes, would not be insecure? or risk anyone's account. Even advising an e mail address that could be used if you are unable to access 'Secure Mail' from within the account which is not accessible at that time.
Another point is that we are always being told never to write it down, well with how difficult they make it I bet 50% of people just have to do that in this day and age.0 -
Yes and today I have had to set up an additional 7 digit pass code for one of my accounts in addition to the username, password and 5 digit pin number because of recent changes in security requirements (FINECO in case you are wondering).0
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