Log on details just becoming silly!!!

Snowedunder

OK, so, whilst not a techie have been a basically able computer user, and during my many years have had a few online accounts, including banking.

During a recent revamp of finances I decided to set up a Direct Debit for HSBC Credit Card - previously I had had problems because they kept locking my account and telephone access because I kept putting in the wrong info, so went to a branch and got the whole thing set up again, with a family member whom I trust, confirming everything. Got home and tried to get on - you guess it - locked out again for incorrect information. Wrote to them only way left to communicate and got a shirty letter telling me I MUST have got it wrong and they could no longer help! So have no Direct Debit and have to pay by standing order which I thought I had set up with Santandar.

So, checking payment to HSBC had gone out on 2nd on this month, and finding it had not, sent a money transfer which, of course, arrived a day late on the 3rd and now my Statement of the 10th of the month from HSBC shows 'payment 3rd September' and all is ok, but at the bottom of the statement YOU HAVE MISSED A MINIMUM PAYMENT. but of course cannot get into HSBC in any way to sort this out.

Decided to once more set up a Standing Order with Santander, carefully putting in all information, after 3 attempts locked Out of Santander. Had to reset password, and try again - twice, locked out again so not tried a third time.

My moan is that they all call different numbers by differing names, I do not know that my Santander Pin Number is, on some forms called a Security Code, etc. etc. and on and on with my customer number which is called by some other name as well.

Does anyone else find HSBC and Santander confusing, or is it me, and should I just excuse myself from life as I cannot keep up, and cannot telephone or even send an e-mail without remembering numbers, which are sometimes codes, or Accounts reference, or pin numbers of security codes, access info and it goes on.

As a by the way for all this security nonsense, in a Post Office Queue earlier, two youngsters were purchasing Euro Money Cards - I now know their dates of birth, post codes and e mail addresses, where they are going and when - all information they had to give over the counter!!!

Robin9

You are not alone - I can get in a twist and I know its not good but I write the passwords down.

One that irritates me is Halifax where the Username is actually a sequence of numbers.

giraffe69

I agree that businesses have some arcane security procedures but one motive is to keep money (our money) safer.
You can keep things like passwords and user names in either a special piece of software or even in a password protected spreadsheet (hint don't forget the password for this!) to help. I think I have over 100 items of this nature to remember and without some electronic help would never manage especially as I also try to remember for both the Mrs and ageing MIL.

JReacher1

Use keypass. It’s free software which solves all these problems.

tempus_fugit

Robin9 wrote: »

You are not alone - I can get in a twist and I know its not good but I write the passwords down.

One that irritates me is Halifax where the Username is actually a sequence of numbers.

Mine isn't, it's normal text.

forgotmyname

Robin9 wrote: »

You are not alone - I can get in a twist and I know its not good but I write the passwords down.

One that irritates me is Halifax where the Username is actually a sequence of numbers.

My Halifax login is characters only and very few of them also.


First Direct on the other hand require a blood sample for each login
OK maybe not quite that far (yet) but close.

tealady

I keep a notebook with a page for each organization.
I write down clues to what the password is. Otherwise I wouldnt have a clue!

jackieblack

Robin9 wrote: »

You are not alone - I can get in a twist and I know its not good but I write the passwords down.

One that irritates me is Halifax where the Username is actually a sequence of numbers.

tempus_fugit wrote: »

Mine isn't, it's normal text.

Mine too ...

DCFC79

jackieblack wrote: »

Mine too ...

Mines a mix of letters and numbers.

Snowedunder

Thanks for your comments, it is good to know that I am really not alone, indeed I have a password manager and a notebook and a piece of paper in my handbag - all disguised with a simple algorithm, but it is particularly irritating when the banks etc. call the same piece of information by differing names within one company, this is where I get most angry, if a pin number is just that then why change its' name to something else within a login, ie security code, when trying to access information on line, it is my pin number when using my card so why is it not my pin number when trying to set up something online!

Also, when using the telephone and not at first trying anything more secure than giving my name and date of birth say, it would be nice to talk to a person (slowly becoming extinct) to explain my problems without causing any risk to the security of my account, but forget your telephone "code" and its goodbye.

Usually, when you come upon a problem you become flustered/angry because the reason you wish to access your information is urgent and you are more likely to get in a muddle.

DCFC79

That's why I write down what each bank call each piece of info eg customer number or PIN then the corresponding password next to them.