Green Network Energy Reviews: Add your feedback on the energy supplier

I initiated a switch through the Money Saving Experts (MSE) Collective deal but ran into a problem. I submitted both my gas and electricity readings on the GNE's website on 13 October 2018. The website did not throw up an error message for both the readings, so I assumed all was okay.

Rang them today to chase but they only received the electricity reading. My previous supplier, EDF Energy, also through the previous MSE collective deal mentioned on Monday that they could not finalise and close my account until they received the meter readings from my new supplier.

Had a long discussion with GNE's customer service adviser who informed me that they only have details of the electricity reading and not gas! The adviser wanted me to submit the gas reading to them today. Unless I have "idiot" written across my forehead, I refused to give them today's reading as I know full well that is what will be sent over to EDF Energy and then I will be charged at a higher price from 13 October 2018 until today for gas.

Also, I asked the customer service adviser that if GNE knew I had switched over both my gas and electricity and that, according to GNE, they had only received the meter reading for electricity why no one at GNE queried me for the gas meter reading.

To make matters worse, the GNE customer service adviser couldn't enter the gas meter reading for 13 October 2018, so I asked to speak to a manager. Unfortunately for this individual, all of the managers had promptly left at 6.30pm. What kind of company has its call centre managers leave before the staff? So there was no manager to take my call and to add insult to injury, I was informed that it would take between four and five days for a manager to get back to me. Is this the type of company that MSE is vouching for?

Certainly not impressed by the level of service received! I have emailed MSE's Cheap Energy Club for assistance.

22 Sep, switched over as part of the Big Switch.
No acknowledgement or contact since then except for conformation from MSE Engergy Club email.

Chased today, told that my address, mpan or mprn didn't exist in national database so switch had been cancelled after 5 days. Switched 3 times in last 4 years. Don't know why they couldn't contact me?

No apology. poor service.

This has been a disaster, and nothing has been resolved since I first complained on 12 October. The issue is simple. I applied for the MSE Energy Club dual tariff but only Electricity was switched and not gas. My then existing supplier confirmed that they had only been asked to switch electricity and not gas. The response from Green Network Energy has been zero. But I'm afraid the MSE Energy Club has also not solved the issues. The last email arrived six days ago.

This is the response I sent today, having heard nothing:

Thank you for your latest email that was sent six days ago. I decided to buy the MSE product with Green Network Energy because of the promise that if there were issues MSE were able to sort them out quickly.

This is clearly not the case and this has been a disaster as I now have the complication of two energy suppliers and not on a cheaper dual tariff.

In the nicest possible way, if MSE Energy Club are going to make money from setting up these partnerships, I would expect a prompt service. After all, the issue is simple for GNE. Why when I applied for a dual tarriff, and they sent confirmation that it was a dual account (and the MSE product was only available as a dual tariff) did they not do the switch properly and how is this going to be solved?

With best wishes.

Just seen PS4s post back in October so I know the answer to my first question. If anyone knows whether they collect higher payments on winter or when they review the DD payment that would be helpful. Many thanks