Equifax hack
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tenchy
Posts: 486 Forumite
Oh dear. What's going on here - see Telegraph article on front page. One of the world' biggest hacks.
Can we really trust our data with these companies?
Can we really trust our data with these companies?
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Do you have an option?0
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Another reason not to pay a subscription to get your credit report, as credit card details could have been stolen - the report seems unclear what was accessed and stolen.
What needs to be asked, is are credit card details taken for the security check when you sign up for clearscore kept or disposed after the check is complete?0 -
Another reason not to pay a subscription to get your credit report, as credit card details could have been stolen - the report seems unclear what was accessed and stolen.
What needs to be asked, is are credit card details taken for the security check when you sign up for clearscore kept or disposed after the check is complete?0 -
No easy way to delete the user ID that i've had for years...
I've been told on the phone l can't delete my userID/password which contains my home address/email etc and have to create a support account first!!!
!!!!!!0 -
OK - my 2 pence worth on Equifux cockup (hack):
1. Regardless of whether you are a paying Equifax customer or not, they hold information about you on behalf of the credit world (banks and so on). By being a customer you just open a little bit of a windows on to that information. So if you cancel your Equifax subscription it might not help...although you may choose to do so if you no longer trust them.
2. Equifax's response has been shockingly poor and slow. If you go to their main website there is NOTHING to indicate a problem or even a link to a problem page.
3. In the USA, they at least created a new website (as normal one nor working/overloaded) to allow users to type in information like Social Security number to check if they have been hacked. This appear though to be a smoke screen as a few in the USA "tested" the system and put in random names and numbers and each type it advised "You may have been affected....".
4. Equifax have provided no such checker (even though it appears useless) for non USA (e.g. UK) customer - a call to US customer support last night resulted in a (paraphrased) - "sod you mate, we are too busy looking after our American customers and we cannot be arsd to provide anything for UK"
American customers have been criticising Equifax as their checker tries to get them sign up for a TrustID - to be fair it is 1 Year free when it is normally chargeable....but some are saying they have shamelessly used the incident as a marketing campaign.....after 1 year they will have a whole new bunch of people signed up (and paying) for TrustID because they forgot.
Their Marketing Director is either a tw*t or a genius....customer retention will tell that tale !
5. Equifax's UK support line were inconsistent (paraphrased)
EQ: "We have no evidence any UK customer data was compromised or used maliciously"
ME: "So how come media report saying 44 million UK customer might be affected"
EQ: "Well you might have been affected"
ME: "So which iit ?!!"
EQ: "It is too early to be specific"
ME: "OK, never mind that for now, it also appears your website login is not working - what is going on ? - I cannot even check that no new (malicious) credit arrangements have been made"
EQ: "I was not aware our website had problems...maybe try another browser"
ME: But I have tried both different browsers, 2 x 100Mb broadband connection and 4G connection - so I think it is not a problem at my end"
EQ: "I will report the problem internally"
ME: "Ok - so I beginning to understand no weekend IT support staff it seems - or you are deliberately keeping logins disabled for security until you are sure of breach details - which is okay, I understand but just tell me so I do not waste my time trying....and please put some notice on the home page ! It seems you have very poor Business Continuity and Crisis Management processes"
EQ: "We will note your comments"
All in all VERY unsatisfactory. I will be voting with my feet. Hello anyone else...maybe Experian, we will see.0 -
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Would having a Clearscore account add any further chance of information being stolen? I think I had to give my card details when I signed up to them, but am not 100% sure.0
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This thread tells you all you need to know about Britain.
A paltry 10 posts about an issue that could affect everyone of us in a devastating manner.
Meanwhile the threads on getting your credit score improved, show a nerd-like thirst for knowledge that would put Trekkies to shame.
As somebody who has no desire to spend beyond my ways and means, I struggle to understand why I need to waste hours researching this field, just because some stupid credit reference agency, that incidentally purports to be an expert in data breaches (well, it sure is now!) couldn't be bothered to employ somebody with more tech ability than sales spiel.
But who cares what savers like me think? This is after all a site devoted to money SPENDING, despite what is written on the tin.
And of course there is not a mention of it on the home page. Instead I can tell MSE whether or not I've had a tummy tuck. So presumably plastic surgery affects more people than this hack? 44m boob jobs? Wow! Remind me to leave the country before they all rock up at A&E in 20 years for the inevitable corrective surgery.
And yes, I am very angry.0 -
Sledgehead wrote: »This thread tells you all you need to know about Britain.
A paltry 10 posts about an issue that could affect everyone of us in a devastating manner.
Peace and long life! As a trekkie might say.0
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