Setanta Sports - Writing a complaint help please

SetantaSuck wrote: »

Hi All

Does anyone have the cancellation number for Setanta Sports? Also, the address you sent your cancellation letter to? In case they don't remember the phone call.

Cheers

Andrew

0870050 69 80

and

PO Box 800, Kirkcaldy, Fife KY2 6WD

dont forget to log the call and send the letter via recorded delivery too they have not come backs if they try and fob you off saying they did not receive it.

sdavi3680 wrote: »

I originally wrote this on another Setanta thread...

Im really annoyed with Setanta, I bought it a week ago just so I could watch the Calzaghe fight. I saw the £5 a month no annual contract and thought it was a great deal, I would pay £5 watch the fight then cancel straight after. Checked my bank balance, was charge £15, I now know that is a connection charge, which was not mentioned anywhere on the website where you click through entering all your details. Surely you should be presented with some kind of bill stating what you will be charged, not a charge hidden away somewhere that you can never see unless you read through the massive T & Cs??

Exactly what just happened to me...:mad: ...only signed up (on Thus 1st Nov for the fight on Nov 3rd!!
They had an offer in the paper stating £5 for three months (£9.99 after)....also in the VERY small print it stated...that there would be a £10 connection charge for new FREEVIEW customers only!!!.....having sattellite(no pay channels btw..just free to air ones) i rang SCAMTANTA and was told by a customer service rep based in Liverpool that this was indeed correct!!...being on sattellite i would not have to pay the £10 connection fee.... i told him that i was just signing up for the boxing and have every intention of cancelling on the 1st of Dec.
No problem i was told... cancel on the 1st of Dec this would take me up to the 1st of Jan when the "service" would cease
Total for two months = £10

or so i thought..

Just checked my bank statement...

Nov 8th...DD...£15 paid out to SCAMTANTA SPORTS

Rang their "customer servieces"
Asked the female rep (in Fife) if i had been charged for the three months at
£5 a month in advance!!
(which would have been very cheeky anyway!!)

No...i was told....

The £15 was ..

£5 for the month...

and a... (wait for it)
£10 CONNECTION FEE!!!!!!! :eek:

WHAT!!!!!! :mad:

I told her about the newspaper offer... and how one of her colleagues in the Liverpool callcentre had confirmed it!!!!
She went away to check..then came back saying no one where she was had any knowledge of this offer!!

And the £10 connection fee still stands!!
I was then told if i wanted to cancel i would have to do so Dec 1st..

(which i was going to do anyway)

So they "had me off" for £10...

but as far as i'am concerned..

it's not about the money...but about the principle!!

What they seem to be doing amounts to nothing short of commom thieving
A matter for who..
Trading Standards?
The Police???

HI Kramster,

I'm afraid the only thing you can do is what Trading Standards have suggested - do you have proof that you sent any previous letters? Emails and phone calls to Setanta are useless I'm afraid. If you're starting from scratch then send a letter detailing your complaint and professionally request that it be replied to within X working days (7/10/14 are the norms.) Send it recorded delivery and keep the proof that you have sent it this way. If they do not reply within the timescale you have given them send a second letter addressed to their Chief Executive saying that you have sent a letter in which you requested a response within X working days and this has not been complied with. Request again that this letter be responded to within X working days or you will be forced to take the matter to Trading Standards/Ofcom. Again send it recorded delivery and keep the proof. If they again don't reply within the timecsale then you can take it to trading standards/ofcom and ask them to deal with it as you will have all the necessary proof to show that you gave them more than sufficient chance to rectify the matter themselves. Good luck with it.

Regards

Michelle