Ovo Energy to pay £8.9 million after overcharging customers and sending wrong info - MSE News

The recent action against Ovo and Utility Warehouse highlights the advantages for customers of reporting this kind of maladministration by energy suppliers directly to the regulator.

The sooner the regulator is made aware of the situation, the sooner the slow process of redress can begin.

If your supplier is failing to observe its licence conditions then, as well as starting their complaints procedure, you can, and probably should, report it directly to <Ofgem> at :-

consumeraffairs@ofgem.gov.uk

Any supplier worth their salt would self-report and try to fix the issues asap (such as Utility Warehouse).

You had iSupply a month or so ago being found out because of a whistleblower.

The issues that have been picked up in Utility Warehouse and iSupply's cases are ones which consumers were unlikely to spot themselves. Partly due to the amount of money involved being in the low £'s for the majority of customers.