Replies

• 29 January 2020 at 2:02PM

  Consumerist Forumite

  6.2K Posts

  

  Forumite

  29 January 2020 at 2:02PM

  The recent action against Ovo and Utility Warehouse highlights the advantages for customers of reporting this kind of maladministration by energy suppliers directly to the regulator.
  
  The sooner the regulator is made aware of the situation, the sooner the slow process of redress can begin.
  
  If your supplier is failing to observe its licence conditions then, as well as starting their complaints procedure, you can, and probably should, report it directly to <Ofgem> at :-
  
  [email protected]

  Warning: In the kingdom of the blind, the one-eyed man is king.

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• 29 January 2020 at 3:02PM

  superkoopauk Forumite

  49 Posts

  

  Forumite

  29 January 2020 at 3:02PM

  Except Utility Warehouse self reported - it was not a customer contacting Ofgem that triggered it.
  
  Your point remains though. Certainly worth checking your bills if you think any of these issues might affect you.

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• 29 January 2020 at 3:24PM

  UnclaimedEnergy Forumite

  571 Posts

  

  29 January 2020 at 3:24PM

  Any supplier worth their salt would self-report and try to fix the issues asap (such as Utility Warehouse).
  
  You had iSupply a month or so ago being found out because of a whistleblower.
  
  The issues that have been picked up in Utility Warehouse and iSupply's cases are ones which consumers were unlikely to spot themselves. Partly due to the amount of money involved being in the low £'s for the majority of customers.

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