'I've had no email for over a week' - Virgin Media users locked out of accounts - MSE News

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Former_MSE_Callum
Former_MSE_Callum Posts: 696 Forumite
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in Techie Stuff
Virgin Media has apologised after an upgrade left some customers unable to access their email accounts - with a few saying they've been struggling to read their messages for over a week...
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''I've had no email for over a week' - Virgin Media users locked out of accounts'
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  • Browntoa
    Browntoa Posts: 49,305 Forumite
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    Another reason not to rely on ISP email address , get a Gmail account
    Ex forum ambassador

    Long term forum member
  • RumRat
    RumRat Posts: 4,794 Forumite
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    Yes, I never understand why people sign up for their ISP email. It's not to be relied on when/if you move provider and is usually an inferior product to the alternatives.
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
  • heatherw_01
    heatherw_01 Posts: 6,554 Ambassador
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    I am surprised ISP emails are even still a thing, who uses those? You then have to change email addresses everywhere when you change ISP makes no sense
    I’m a Forum Ambassador and I support the Forum Team on the Quick Grabbit, Freebies, Overseas Holidays & Travel Planning and the UK Holidays, Days Out & Entertainments boards.
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  • sportsarb
    sportsarb Posts: 1,069 Forumite
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    Same. You guys can hit me up on my AOL though at sportsarb@aol.com

    *No, it’s not real
  • Chrystal
    Chrystal Posts: 1,872 Forumite
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    I have email accounts with ntlworld.com AND gmail.... I haven't received any for 9 days now! Sick to death of the whole situation. Fobbed off by them every time I contact them..-ie try again in an hour.

    Very angry now.
    I Believe.....
    That it isn't always enough, to be forgiven by others.
    Sometimes, you have to learn to forgive yourself.

    Yesterday is history, tomorrow is a mystery
    Today is a gift. That's why it is called the present.

    happiness isn't achieved by getting extra things,
    but by getting rid of the things that make you unhappy
  • Silverstreak
    Silverstreak Posts: 1 Newbie
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    Has anyone found a solution as to why I still cannot send any emails from Virginmedia or Blueyonder addresses using Outlook or any Apple Devices since 8 June? I am receiving all emails but when I try to reply using Outlook or Apple, I keep getting an error message telling me to reenter my password and it keeps refusing the password even though it has not been changed.



    The Virginmedia Indian call centre is absolutely useless as they frequently terminate your call and they claim there is no problem with their service.
  • RumRat
    RumRat Posts: 4,794 Forumite
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    have you tried logging in to your account on the website?
    See if it all works ok there.
    Drinking Rum before 10am makes you
    A PIRATE
    Not an Alcoholic...!
  • datostar
    datostar Posts: 1,288 Forumite
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    Virgin Mail piggybacks on GMail.
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