Dodgy iPhone Plug

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Mumi
Mumi Posts: 33 Forumite
in Consumer rights
We recently bought our daughter an iPhone from CEX.
Two days after purchase the phone was charging, it had been for less than an hour and the plug exploded.
It tripped the switch for all downstairs sockets, there was no other damage other than easily wiped off burn marks and our beating hearts.
We had a friend check the socket was safe to use.
Should we ask for any sort of compensation or just a new plug?
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  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Mumi wrote: »
    Should we ask for any sort of compensation or just a new plug?
    This may not be as straightforward as you appear to think.

    What losses have you incurred? Why would you be entitled to "compensation"?

    Can you show that it was the plug itself at fault here or could it have been a problem with your own wiring? Is your "friend" a qualified electrician?

    Plugs don't usually randomly "explode"..
  • George_Michael
    George_Michael Posts: 4,251 Forumite
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    Was the charger and lead supplied by CEX and are they genuine Apple ones or a generic items?
  • gardner1
    gardner1 Posts: 3,154 Forumite
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    Whats the bet it was a cheap & cheerful Chinese plug
  • Mumi
    Mumi Posts: 33 Forumite
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    Not a qualified electrician, he's a handy man and neighbour so was close enough to get him to check the socket for our own safety, weren't thinking of compensation 😏
    And the plug was supplied by CEX, it's an official iPhone plug.
  • [Deleted User]
    [Deleted User] Posts: 26,612 Forumite
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    Mumi wrote: »
    Not a qualified electrician
    So, it could still be the result of faulty wiring in your home.
    Mumi wrote: »
    the plug was supplied by CEX, it's an official iPhone plug.
    But the phone was secondhand, no?
    Mumi wrote: »
    weren't thinking of compensation
    So why are you thinking of that now?

    You have no injury and have incurred no losses.

    If you did push for compensation, you'd first need to show that the plug itself was at fault and that CEX are liable because they failed to check the condition of the plug prior to selling it to you. You'd then have to itemise your losses.
  • gardner1
    gardner1 Posts: 3,154 Forumite
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    "official i phone plug"......doesn't necessarily mean genuine if you google/ebay official i phone plug it brings up some very cheap items
  • mattyprice4004
    mattyprice4004 Posts: 7,492 Forumite
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    I import bits and pieces from China, and the amount of emails and offers I get for 'Genuine' iPhone plugs at around 30p is insane.

    It won't be genuine, it'll have been a near-perfect copy.
    In this instance, I reckon if you go in via social media with some pictures of the damage (hope you took some!) you'll get a voucher. :)
  • Mumi
    Mumi Posts: 33 Forumite
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    I'm not thinking masses of compo here, we incurred no losses, no damage and, more importantly, no one was harmed. And no, not faulty wiring as our landlord sent a qualified electrician to check the socket.
    We were just thinking along the lines of inconvenience.
    We're going through tomorrow...
  • hollydays
    hollydays Posts: 19,812 Forumite
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    Mumi wrote: »
    Not a qualified electrician, he's a handy man and neighbour so was close enough to get him to check the socket for our own safety, weren't thinking of compensation ��
    And the plug was supplied by CEX, it's an official iPhone plug.

    This is a tough board :D
    But in your op you do mention compensation .
    I would strongly question what an official iPhone plug is.
  • gardner1
    gardner1 Posts: 3,154 Forumite
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    OP look closely at the iPhone plug and you'll probably find its a cheapo Chinese job
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