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Plusnet - New customer issues.

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Comments

  • Mister_G
    Mister_G Posts: 1,959 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    molerat wrote: »
    Can you not use your Sky router ?

    Unlikely, as the Sky router is locked down to Sky and very difficult to reconfigure for a different ISP.
  • Thedonmeister
    Thedonmeister Posts: 1 Newbie
    Is there a firmware update for that router you can try?

    If not try a different router to prove it works.
  • System
    System Posts: 178,412 Community Admin
    10,000 Posts Photogenic Name Dropper
    McClane54 wrote: »
    What I need to know is can I get out of this current contract or can I complain to ofgem or something, because I'm paying for something I'm not getting! It's like buying a car from new to find out it cuts out all the time, I can't bbe just left with it.

    OFGEM regulate energy markets.

    Follow Plusnet's complaints procedure.
    This is a system account and does not represent a real person. To contact the Forum Team email forumteam@moneysavingexpert.com
  • macman
    macman Posts: 53,129 Forumite
    Part of the Furniture 10,000 Posts Name Dropper
    You work in IT: so do some basic fault-finding. Swap out the router to eliminate that, same with the ADSL filters.
    No free lunch, and no free laptop ;)
  • anniecave
    anniecave Posts: 2,487 Forumite
    Part of the Furniture 1,000 Posts Name Dropper Combo Breaker
    Do you have any work colleagues, friends or neighbours who have an old plusnet router they are no longer using?
    Or place a want advertisement on freecycle for one in your area?
    Indecision is the key to flexibility :)
  • shaggy
    shaggy Posts: 1,035 Forumite
    Part of the Furniture 500 Posts Combo Breaker
    Hopefully i'm not telling you to suck eggs. Change the wireless frequency on your router. It could be the radio signal is interfering with another in the same locality. I had a similar issue when I moved to BT Fibre a couple of years back and doing this solved it.
  • Saeed
    Saeed Posts: 733 Forumite
    I've just switched to plusnet. The router is a bit rubbish, but I get 15meg down and it's great.
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