End of Tenancy - £1800 bill.. please provide advice?

@carrot007:

Thanks for the reply - Yeah the patio door is UPVC, and yeah it was south facing I believe - good to know that it could have been the heat then! As we really didn't understand how it happened.
When this goes to TDS, will they have understanding of things like UPVC cant be warped by slamming, it is most likely heat warp or will I need to use an expert to state this to TDS?

What do you mean 'are the prices duplicates'?

@ric1982 I believe we moved into a new build, so at this point i estimate ~5 - 5.5 years old

After receiving a new email from LL I have a few quick questions:

- Is it my responsibility to find a better quote for painting and tiling if we don't want to pay his estimates or is that all on him to do (£400 each before wear and tear) / something arbitration will just handle?
- Is his point about carpet being fully on us still bogus?
Still sounds like we will take it all to arbitration.

His latest response to my email, his responses in red:

- Please do get invoices, but do bear in mind the replacements must be same quality and value as the originals or the deduction must account for the original value and quality.
Totally agree and this what we are doing and in everyones interest to keep the price as low as possible
- Regarding carpets, this may be betterment? So we wont be paying the full amount but a % based on estimated life (usually 5-10 years for carpets) - actual life (~5 years).
I am only going what I have been advised by lawyer and the Inventory comapny - who state that when you are forced to replace the carpet (rather than leave it for an additional 5-7 yrs Then you can claim the full amount - talk to the inventory company
- The lights are the correct lights, the difference between a standard spotlight and a bathroom spotlight is the fixture voltage not the bulb.
Repair man Letting agent sent round said that bathroom and Kitchen bulbs a) need protector in place and are a set specification . Current ones need replacing as cant be let as against the standard
- With research, scratches on the tiles would not require us to pay for them all to be replaced, only the 1 or 2 that ended up scratched + 50% of labour costs.
Give me the details of a tiler who can do this please - as the expert sent round said it was not possible to remove 2 tiles in the center
- Painting the room is fine but that evaluation sounds very high for a small room in a few coats of non-washable white paint.
Again just going by the verbal quote ( of the person the letting agent sent round) - DO you have another firm you would prefer me to use, as still waiting for written quote
We do want to help out as we understand that we caused some damage through regular use - but your estimates seem very high.
As I said just going by verbal estimates at this stage and will take off wear % as advised by letting agent/ inventory company who know what is fair to claim

We will have more idea when the quotes come in but honestly still felt that my original offer (of £1k which is now off the table) was overly optimistic - but lets wait till I have these. Yet as I said please email the details of any firm who will come over to repalce two centrally located tiles and I'll get them over

(We accidentally forgot to cancel our standing order so he had £1000 extra from us which he held ransom saying he will return half if we accept his offer of taking £1000 bill) - till his lawyer told him to return it quickly..)