Conflicting Information from Santander - Reg Saver

Mine matured a few days ago, the balance was automatically transferred to my current account and the same account continues to be a regular saver starting again with a cleared balance. No easy saver account created.


This is the most convenient implementation I have seen anywhere, well done Santander! No useless clutter with easy saver account with pointless interest rates or new regular account having to change the standing order, nice and clean.


I had received a call from my branch relationship manager last week who was reminding me my account would expire and that she could set up the new one when I come in as part of another appointment. It seems the staff themselves don't know it is all done automatically.