Conflicting Information from Santander - Reg Saver

Sea_Shell

Interest credited this morning, so all's good. It's a shame the Auto-renewal didn't work though. Hey-ho. Next year's should.

Paul_DNAP

Yes, I have had my interest into an everyday saver, dumped it out and opened a new monthly saver now. I don't know how I can survive a year with the suspense thinking about how this one will end!

hoc

Mine matured a few days ago, the balance was automatically transferred to my current account and the same account continues to be a regular saver starting again with a cleared balance. No easy saver account created.


This is the most convenient implementation I have seen anywhere, well done Santander! No useless clutter with easy saver account with pointless interest rates or new regular account having to change the standing order, nice and clean.


I had received a call from my branch relationship manager last week who was reminding me my account would expire and that she could set up the new one when I come in as part of another appointment. It seems the staff themselves don't know it is all done automatically.

Paul_DNAP

Good to know they've got it working as they intended, gives me hope my new one will do the same in 11months time.

Sea_Shell

So basically their "from 1st June" date was a bit previous!!!

Paul_DNAP

Sea_Shell wrote: »

So basically their "from 1st June" date was a bit previous!!!

I think we fell down the gap between their intention and their ability.