Conflicting Information from Santander - Reg Saver

Zanderman

Paul_DNAP wrote: »

My respect for the brand has taken a huge dent over this, and I hate myself for resorting to caps lock in the message I have just sent them, but they've driven me to it.

Most banks, in my experience, have customer service staff and secure message systems that give conflicting answers, so don't assume it's just Santander! Just always double, and sometimes triple, check answers to questions!

dawny10

Mine just matured and turned into an everyday saver. Not a major faff i thought, applied for a new regular saver online and they want me to send them copies of my ID in the post!

traineepensioner

Mine has also just matured. I applied for a new regular saver account via online login and had the new account details within 5 mins. Setup standing order for tomorrow, until further notice. Quite painless but I've now got 2 everyday saver accounts at 0.25% that I need to delete/close.

swindiff

I just opened 2 accounts today for the wife and me funded by our joint account, wonder if I should close them and reopen them in 2 days time?

Deneb

traineepensioner wrote: »

Mine has also just matured. I applied for a new regular saver account via online login and had the new account details within 5 mins. Setup standing order for tomorrow, until further notice. Quite painless but I've now got 2 everyday saver accounts at 0.25% that I need to delete/close.

I just send a secure message as soon as the interest has been credited to, and all funds transferred out of the Easy Savers, asking for them to be closed. No real hassle.

"Can you please close my Easy Saver account number xxxxx"

Last year, ISTR it took about 24 hours to be actioned. This year, both were closed in minutes!

Paul_DNAP

Zanderman wrote: »

Most banks, in my experience, have customer service staff and secure message systems that give conflicting answers, so don't assume it's just Santander! Just always double, and sometimes triple, check answers to questions!

I suppose you're right, but what I meant was that up to now I'd been reasonably confident that they knew what they were doing.

And as far as checking and double checking, I have now had 5 communications on this and 3 say one thing and 2 say the other. I am checking again, but what if that makes it 3 each? Even if it makes it 4 to 2, is that still enough of a margin to trust the result? This is high street banking, not a game of chance.

And even in the best case scenario, the bank has given me false information about my money at least twice.

Paul_DNAP

Just to bookend this it's now 4 to 2 in favour of it going into an everyday saver, response from the secure message (not that secure since I copy and paste it here, but I'll edit out personal stuff)

Interesting to see that they can't do they automatic renew thing they initially said they'd do "due to an error"

Dear Mr T,
Thank you for your email.

I must apologise that you have been unhappy about the current situation with the Regular eSaver however I can confirm that we have registered your comments under the reference xxxxxxx and Santander review all issues our customers inform us they are unhappy about to ensure we can improve the service we offer.

Regrettably at this time the Regular eSaver accounts will not be renewing automatically due to an error. This means that your account will be reverted to an Everyday Saver as per the terms and conditions of the account.

You will still receive interest after the maturity date as originally scheduled. To transfer the funds from this account to your current account, please go to your online banking and then Payments and Transfers> Transfer Between my Accounts.

If you would to apply for a new Regular eSaver, you can do so by going to your online banking and in the right hand column if you scroll down under apply online to Savings and click on this you will be provided with a list of our on sale savings account at which point you can select Regular eSaver.

You will then be provided with a description containing information about this account such as the deposit limit, eligibility requirements and interest rate on offer.

At the bottom of this you will then see a red tab that says Apply Now if you are interested in this account.

Please accept my apologies for any inconvenience caused..

Kind regards

Yes, there's a complaint reference number in there as I am (as I said before) concerned that they were sending out conflicting information.

harz99

Paul_DNAP wrote: »

Just to bookend this it's now 4 to 2 in favour of it going into an everyday saver, response from the secure message (not that secure since I copy and paste it here, but I'll edit out personal stuff)

Interesting to see that they can't do they automatic renew thing they initially said they'd do "due to an error"



Yes, there's a complaint reference number in there as I am (as I said before) concerned that they were sending out conflicting information.

I expect McChambers will be along in a wee while...

Sea_Shell

Well.....an update, for those interested...

The funds from the Reg Saver, have been turned into an EasySaver, but have not yet had the interest credited. So it doesn't look like the Auto-Renewal has happened (otherwise the money would have gone directly into the 1/2/3 account).

Hopefully the interest will credit tomorrow, otherwise I shall be having a whinge to them...

Sea_Shell

Interest credited this morning, so all's good. It's a shame the Auto-renewal didn't work though. Hey-ho. Next year's should.