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MSE News: TSB cancels direct debits of customers who've switched away - and claims they've DIED
Former_MSE_Callum
Posts: 696
Forumite
TSB has apologised after it apparently cancelled former customers' direct debits and mistakenly told the firms they were paying that they had died, MoneySavingExpert can reveal...
Read the full story:
'TSB cancels direct debits of customers who've switched away - and claims they've DIED'
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'TSB cancels direct debits of customers who've switched away - and claims they've DIED'
Click reply below to discuss. If you haven’t already, join the forum to reply.
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Comments
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Just when you thought it couldn't get any worseEx forum ambassador
Long term forum member0 -
TSB are total rubbish !! I am still refusing to attempt to login to online banking until they sort out the garbage and confirm everything is fixed and working.
I feed really sorry for the staff taking phone calls from customers. It must be an awful situation for them hearing people complaining.
The good thing is that they have still to respond with a final response to my complaints. If the offer is not sufficient, I will be going to the FOS.0 -
I think this is a new low for them. Maybe the end?0
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I honestly don't know how TSB will ever recover from their never-ending disasters.It's not your credit score that counts, it's your credit history. Any replies are my own personal opinion and not a representation of my employer.0
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TSB are in such a mess that I'm starting to take the view that 5% interest isn't enough to retain my custom. But switching at the current time would actually be a bigger risk.0
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I'm surprised there hasn't been a Northern Rock style run at TSB yet...0
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For 13 months after you've switched, your new provider will arrange for payments accidentally made to your old account, or taken from your old account, to be automatically redirected to your new account. It will also contact the sender and give it your new account details.
Error in the article - it's 36 months.43580 -
wizzywig27 wrote: »I think this is a new low for them. Maybe the end?
This particular problem is affecting ex-customers who've switched away already.I honestly don't know how TSB will ever recover from their never-ending disasters.
If they are customers who have already gone it isn't going to affect TSB much (you can't switch your account away twice) and for people thinking of switching away it might serve as a warning that staying put for the time being is the best approach.
So not really a big deal - except for the people who've been sent letters telling them they are dead."In the future, everyone will be rich for 15 minutes"0 -
wizzywig27 wrote: »I think this is a new low for them. Maybe the end?
It's a matter of someone accidentally using reason code 2 instead of 3.
"The end" seems a bit over the top don't you think?0 -
At the moment everything they touch turns to !!!!, they are just showing themselves as totally incompetent and I expect customers will start leaving in droves if they don't think their money is safe. The longer this farce goes on the more customers they are going to lose."The end" seems a bit over the top don't you think?Never associate with idiots on their own level, because, being an intelligent man, you'll try to deal with them on their level - and on their level they'll beat you every time.
Being hated by idiots is the price you pay for not being one of them.
Jean Cocteau 1889-1963
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