how are just eat getting away with robbery?

cihanthepanda · 6 March 2018 at 9:42PM

everyone knows a consumer law is there to protect the people
so when a law comes into place - such as no more card fees
it is not there to just change the name of the fee!
that makes a mockery of the point of the fee!
yet just eat early january added a 50p fee to all orders claiming it is a service charge
just the day before card charges are banned

yet even with all the media coverage and outrage several months ago, nothing has been done and just eat still get away with it!

it is making a mockery of consumer laws, it is like you are saying `i dont care what law you put, i will keep doing the same but under another name`!!

please dont respond with comments like `simple dont use them` or things like that, this isnt a debate about the usefulness of just eats service

im talking about the lawful side of it, when a law comes in banning card charges, how can they get away with it, simply changing the name of the charge to service fee?!

ps i did report it to trading standards no reply

Carrot007 · 6 March 2018 at 9:44PM

They "Get away with it" because what they are doing is legally allowed.

cihanthepanda · 6 March 2018 at 9:47PM

Carrot007 wrote: »

They "Get away with it" because what they are doing is legally allowed.

huh?
its doing exactly what they were doing ..
but under a different name in black and white

z1a · 6 March 2018 at 9:53PM

Are you forced to use them?

John-K_3 · 6 March 2018 at 9:58PM

There is nothing stopping a business just adding the former charge to all orders. The law is against differential charging, which they are not doing.

You need to differentiate between things that you do not like and things that are illegal. You have misunderstood the law here. Nothing to see, move along...

societys_child · 6 March 2018 at 9:58PM

Cook at home, it's so much cheaper and you know what's in it .

cihanthepanda · 6 March 2018 at 9:59PM

z1a wrote: »

Are you forced to use them?

you didnt read my OP
it said im not willing to discuss the `oh dont use them if you dont like them issue`

im here to discuss the legal aspect

a law is there to protect consumers
whats the point of the law if you can do the same thing under a different name

Gavin83 · 6 March 2018 at 10:01PM

There is nothing illegal about placing a service charge on an order. What they called it previous to this is irrelevant.

Greta_Sharbo · 6 March 2018 at 10:03PM

cihanthepanda wrote: »

huh?
its doing exactly what they were doing ..
but under a different name in black and white

Well, it isn't though is it.

What they used to do was legal. The law changed. They changed. What they are now doing is legal.

lammy82 · 6 March 2018 at 10:23PM

The key point is that they are not just doing the same thing as before.

It used to be 50p cheaper if you paid cash.

The law says they have to charge the same price for cash and card.

Now they are doing this. The service charge applies to all orders equally, cash or card.

The law was not necessarily intended to make things cheaper for the consumer. It was just intended to make things equal, to stop people being penalised for paying by card.

bris · 6 March 2018 at 11:18PM

Did you really think the consumer would actually save money just because they did away with the fees? Really are you that naive.

Every thing now goes up, airlines, hotels, just eat to name but a few will never absorb these fees as it's just to much to absorb. We all now pay whether we use credit cards or not.

how are just eat getting away with robbery?

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