how are just eat getting away with robbery?

stragglebod

cihanthepanda wrote: »

you didnt read my OP
it said im not willing to discuss the `oh dont use them if you dont like them issue`

You might not be, but I am. So if you don't like them, don't use them.

cihanthepanda wrote: »

im here to discuss the legal aspect

Which has been clearly answered several times, as early as post number 2.

cihanthepanda wrote: »

a law is there to protect consumers
whats the point of the law if you can do the same thing under a different name

A law such as that would indeed be pointless. But since Just Eat aren't doing the same thing under a different name, you can sleep easily, basking in the knowledge that the law does indeed have a point. Glad to have been of service

eddddy

Just to add another angle to this...

Just Eat offer a service, and to do this, they employ people (administrators, programmers etc) and they have to buy/rent computer servers etc.

Just Eat need to earn income to make the business viable. The way they have chosen to do this is to charge the restaurant about 12% of the order value and charge the consumer 50p.

Perhaps you think that Just Eat should charge the restaurant that extra 50p instead of the consumer.

In order to continue making their income, that would put pressure on the restaurants to increase their prices.

So the net result would be that the 50p service charge disappears, but the price of the food increases instead.



Edit to add...

Perhaps a future development will be that restaurants start offering a 12% discount for orders that don't come via Just Eat (and you won't have to pay the 50p either).

cono1717

eddddy wrote: »

Perhaps a future development will be that restaurants start offering a 12% discount for orders that don't come via Just Eat (and you won't have to pay the 50p either).

Some do this and Just Eat do not take kindly to it. Our local used to text us after we got the just eat order delivered to tell us how much cheaper they would have done it outside of Just Eat.

pmduk

OP, you might want to change the thread title as it's been demonstrated that there's no theft involved.

steampowered

The fee is also payable if you are paying by cash.

The fee is not linked to whether you pay by card or not.

Blackbeard_of_Perranporth

cihanthepanda wrote: »

everyone knows a consumer law is there to protect the people
so when a law comes into place - such as no more card fees
it is not there to just change the name of the fee!
that makes a mockery of the point of the fee!
yet just eat early january added a 50p fee to all orders claiming it is a service charge
just the day before card charges are banned

yet even with all the media coverage and outrage several months ago, nothing has been done and just eat still get away with it!

it is making a mockery of consumer laws, it is like you are saying `i dont care what law you put, i will keep doing the same but under another name`!!

please dont respond with comments like `simple dont use them` or things like that, this isnt a debate about the usefulness of just eats service

im talking about the lawful side of it, when a law comes in banning card charges, how can they get away with it, simply changing the name of the charge to service fee?!

ps i did report it to trading standards no reply

cihanthepanda wrote: »

huh?
its doing exactly what they were doing ..
but under a different name in black and white

cihanthepanda wrote: »

you didnt read my OP
it said im not willing to discuss the `oh dont use them if you dont like them issue`

im here to discuss the legal aspect

a law is there to protect consumers
whats the point of the law if you can do the same thing under a different name

Gathering up inputs because I think this could go Take Away!

Heliflyguy

You may have to pay a higher fee in future.

https://www.theguardian.com/business/2018/mar/06/just-eat-loss-shares-online-takeaway-australia

NineDeuce

So should Just Eat work for free then?

wesleyad

A bit off topic, but for it to be "robbery" has to have some force or threat involved, if Just Eat are doing so I would contact the police.

On topic, it's sad but perfectly legal and makes sense for them to do this given the regulations. Don't really see a problem paying 50p for the ease of use. You say not to say "don't use them then" but really that's the obvious answer, they are a service provider you are choosing to give your business to. If you don't like it use another or bypass completely.

usefulmale

I really don't understand why a third-party is needed at all.

Just order direct from the takeaway.