Spark Energy and Opos Limit problem

lindalou73 wrote: »

I know this is an old thread but I'm having an absolute nightmare here. We 'had' to join spark energy in July 2012 as it was tied in with a rental agreement but after being constantly given wrong bills ect no matter how on time I was with my metre readings we left. At the last look at my account it showed that they actually owed me money!! I cut my losses and left and even had a letter from them saying 'sorry to see you go'
Now FIVE years later we are moving to a new property, again Spark Energy were tied into the contract but I absolutely refused to use them again stating my reasons. Two days later I have received emails,texts and phone calls from Opos saying that Spark energy say we owe them £611?? Five years later??? I suffer with stress and anxiety and already I'm stressed with the prospect of moving house. How are these crooks still in business?? I've been with Npower and I'm currently with SSE and I have had no issues whatsoever with them. Their prices may be higher but their service is brilliant and you know where you stand at all times. Opos have said I need to contact Spark directly but I cant get them on the phone and my online account apparently no longer exists? Any help would be appreciated.

I suggest you look again at your account and tell us what has changed, why and when.

Only with this data can we assess and advise you.

But creditors have up to 6 years to claim any money owed (in England & Wales - laws in other lands may differ)

Hi glteam01

Can you pop me an email to the address in my profile please?

It'd be great if you could confirm your full name, your MSE screen name, your supply address and if possible quote this post.

Happy to help once I hear from you.

Kind regards

Jenny
Customer Relations Manager

I've also had issues with Spark Energy. I received an email from a dept collector saying I owed £277.04 from 2 years previously and to contact asap. I rang Opos office and was assured it would be looked into and promised a phone call back the same day - no phone call. I emailed the following day - no return email.

I then emailed 24 Feb 2018 Spark Energy querying this amount and was told a final bill of £24.13 for electricity was generated 9 June 2015. A copy of this bill was attached to the email. I replied saying I was finding it all very stressful, asking why Spark Energy had not sent a reminder either by email, post or telephone at the time of issue instead of waiting 2 year and then using a dept company. I have always paid my bills promptly on receipt but have no knowledge of this last bill or a reminder.

As far as I was concerned I had settled my final bill, as I thought, on 26 February 2015 an amount of £133.25. I then found during the months of March and April both Spark Energy and British Gas were taking direct debits out of my bank account. So within a period of 49 days I had in fact paid out £359.25 for duel fuel. Believing the changeover of energy suppliers had been completed and final payment made I duly cancelled my direct debit to Spark Energy.

I also pointed out that if my account was still outstanding why can't I access this online. I've tried logging on but my details are not recognized. I've since sent an email 12 March 2018 to customer service saying as I haven't had any acknowledgement from your company since sending my email dated 28 Feb and paying the attached bill £24.13, re **** I can only consider that this matter is now settled.

Response from Spark Energy - SILENCE!!!

Hello there Jenny
Customer Relations Manager of Spark Energy

My daughter and her flatmates are experiencing terrible issues with payments through their meter in their rented property.

They moved into a 2/3 bed flat at the end of February and before committing, took some time to research the likely monthly cost of their electricity (there is no gas there.) Spark suggested that around £40 per month would be average for theirs.

Since that date, they have been averaging £100 + PER WEEK!!!
IT IS KILLING THEM AS THEY DON'T HAVE THAT KIND OF MONEY.

The problem is then that, they are being held to ransom because there is a meter at the property. They don't keep feeding the meter, they get no power.

So. WHAT'S THE REAL ISSUE?
1) Their consumption is that of a grand mansion. Do they need to cut down?
There's no way they use that much and they're virtually skinflints in their usage, so that's not it.
2) SPARK CHARGES WAY TOO MUCH for their electricity?
It's possible that theirs is not the best deal, but even that wouldn't account for they paying TEN
TIMES THE AVERAGE THAT EVEN SPARK THEMSELVES ADVISED.
3) There is a problem with the electrics within the flat itself.
That was a possibility and the landlord arranged for an electrician to check the appliances.
4) The meter is faulty?
This is possible and SPARK promised to book a priority appointment at the beginning OF MARCH.
They broke that promise.
They then organised another 'appointment' on 18TH MARCH.
They were called 24hours beforehand and confirmed that the visit would be between 8am-8pm
THEY BROKE THAT APPOINTMENT.
The next day they said they were not even aware an appointment was due!
THEY SAID THAT THEY WOULD TRY TO ORGANIZE ANOTHER APPOINTMENT IN ABOUT 4 MORE WEEKS!

In the meantime, 3 people are paying in excess of £100 per week to SPARK.
If the meter is found to be faulty, then a hefty refund is due.
THE METER NEEDS TO BE CHECKED.
Everything hinges on this check.

In the meantime, THEY NEED A BREAK FROM THESE OUTRAGEOUS PAYMENTS!
And if the fault is with the electrics themselves?
Then you have the guarantee that if any outstanding payments are due to you, they will be met.

THIS SITUATION IS CRIPPLING.
They need help now Jenny please. NOW. I don't know how many times they spoken to your various teams, managers, live chat representatives BUT NOTHING CHANGES.

SORRY FOR THE TIRADE, BUT WHAT DOES IT TAKE?!
:(:(