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  • FIRST POST
    • MSE Megan F
    • By MSE Megan F 19th Dec 17, 12:04 PM
    • 395Posts
    • 197Thanks
    MSE Megan F
    MSE News: Mobile phone users to be able to switch providers with a single text
    • #1
    • 19th Dec 17, 12:04 PM
    MSE News: Mobile phone users to be able to switch providers with a single text 19th Dec 17 at 12:04 PM
    Mobile phone customers will soon be able to switch provider by sending a free text, under new rules announced today by the communications watchdog...
    Read the full story:
    'Mobile phone users to be able to switch providers with a single text''

    Click reply below to discuss. If you havenít already, join the forum to reply.
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Page 1
    • d123
    • By d123 19th Dec 17, 4:08 PM
    • 7,742 Posts
    • 5,046 Thanks
    d123
    • #2
    • 19th Dec 17, 4:08 PM
    • #2
    • 19th Dec 17, 4:08 PM
    July 2019...

    OFCOM the friendly snail
    ====
    • pmduk
    • By pmduk 19th Dec 17, 4:37 PM
    • 10,130 Posts
    • 7,753 Thanks
    pmduk
    • #3
    • 19th Dec 17, 4:37 PM
    • #3
    • 19th Dec 17, 4:37 PM
    Watch out for slamming
    • tracey3596
    • By tracey3596 19th Dec 17, 5:54 PM
    • 594 Posts
    • 1,929 Thanks
    tracey3596
    • #4
    • 19th Dec 17, 5:54 PM
    • #4
    • 19th Dec 17, 5:54 PM
    Ye gods.
    Ofcom themselves acknowledge that 70% of users have "at least some difficulty" switching and now they want to increase that?
    I can already hear the cries of "but we haven't received a text" and "but we have sent a text".
    • d123
    • By d123 19th Dec 17, 6:47 PM
    • 7,742 Posts
    • 5,046 Thanks
    d123
    • #5
    • 19th Dec 17, 6:47 PM
    • #5
    • 19th Dec 17, 6:47 PM
    Ye gods.
    Ofcom themselves acknowledge that 70% of users have "at least some difficulty" switching and now they want to increase that?
    I can already hear the cries of "but we haven't received a text" and "but we have sent a text".
    Originally posted by tracey3596
    The MSE journo has been a bit lazy and only given half the story, there is also the option of getting the PAC online or by phoning CS (as you can at present), which would prevent any text problem happening.

    The OFCOM press release:



    In future, you can simply request a unique switching code, either by text or online, to pass on to your new provider – who must then arrange for the switch to complete within one working day.
    https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/switch-mobile-provider-with-a-free-text
    Last edited by d123; 19-12-2017 at 6:50 PM.
    ====
    • pmduk
    • By pmduk 20th Dec 17, 9:15 AM
    • 10,130 Posts
    • 7,753 Thanks
    pmduk
    • #6
    • 20th Dec 17, 9:15 AM
    • #6
    • 20th Dec 17, 9:15 AM
    The MSE journo has been a bit lazy and only given half the story,...
    Originally posted by d123
    To be fair, the OP does state read the full story, with a link to it, where the MSE reporter Callum lays the news item out in full.
    • camaj
    • By camaj 20th Dec 17, 10:24 AM
    • 490 Posts
    • 241 Thanks
    camaj
    • #7
    • 20th Dec 17, 10:24 AM
    • #7
    • 20th Dec 17, 10:24 AM
    I assume this means they'll end your contract? Great news for people like me who hate phoning companies to cancel. I've wasted hundreds of pounds because they let you sign up online but make you ring to cancel
    • mobilejunkie
    • By mobilejunkie 20th Dec 17, 10:42 AM
    • 8,114 Posts
    • 2,776 Thanks
    mobilejunkie
    • #8
    • 20th Dec 17, 10:42 AM
    • #8
    • 20th Dec 17, 10:42 AM
    More fool you. I've had scores of contracts over the last 10 years and never incurred a penny by phoning to cancel. Either you must somehow be using premium rate numbers from a non-inclusive phone or have been sucked into a so-called "upgrade".

    I'll stick to free calling.
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