MSE News: Mobile phone users to be able to switch providers with a single text

Options
Former_MSE_Megan_F
Former_MSE_Megan_F Posts: 418 Forumite
Newshound!
in Mobiles
Mobile phone customers will soon be able to switch provider by sending a free text, under new rules announced today by the communications watchdog...
Read the full story:
'Mobile phone users to be able to switch providers with a single text''
OfficialStamp.gif
Click reply below to discuss. If you haven’t already, join the forum to reply.
Read the latest MSE News
Flag up a news story: news@moneysavingexpert.com
Get the Free Martin's Money Tips E-mail

Comments

  • d123
    d123 Posts: 8,621 Forumite
    Name Dropper Photogenic First Anniversary First Post
    Options
    July 2019...

    OFCOM the friendly snail ;)
    ====
  • pmduk
    pmduk Posts: 10,655 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Options
    Watch out for slamming
  • tracey3596
    tracey3596 Posts: 661 Forumite
    Options
    Ye gods.
    Ofcom themselves acknowledge that 70% of users have "at least some difficulty" switching and now they want to increase that?
    I can already hear the cries of "but we haven't received a text" and "but we have sent a text".
    :D
  • d123
    d123 Posts: 8,621 Forumite
    Name Dropper Photogenic First Anniversary First Post
    edited 19 December 2017 at 8:50PM
    Options
    tracey3596 wrote: »
    Ye gods.
    Ofcom themselves acknowledge that 70% of users have "at least some difficulty" switching and now they want to increase that?
    I can already hear the cries of "but we haven't received a text" and "but we have sent a text".
    :D

    The MSE journo has been a bit lazy and only given half the story, there is also the option of getting the PAC online or by phoning CS (as you can at present), which would prevent any text problem happening.

    The OFCOM press release:
    6929338_C-_BE18-4_CCC-_AE28-_B9_EA4_DE6_BE91.jpg

    In future, you can simply request a unique switching code, either by text or online, to pass on to your new provider – who must then arrange for the switch to complete within one working day.
    https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/switch-mobile-provider-with-a-free-text
    ====
  • pmduk
    pmduk Posts: 10,655 Forumite
    First Anniversary Name Dropper First Post Combo Breaker
    Options
    d123 wrote: »
    The MSE journo has been a bit lazy and only given half the story,...

    To be fair, the OP does state read the full story, with a link to it, where the MSE reporter Callum lays the news item out in full.
  • camaj
    camaj Posts: 504 Forumite
    First Post First Anniversary Combo Breaker
    Options
    I assume this means they'll end your contract? Great news for people like me who hate phoning companies to cancel. I've wasted hundreds of pounds because they let you sign up online but make you ring to cancel
  • mobilejunkie
    mobilejunkie Posts: 8,460 Forumite
    Options
    More fool you. I've had scores of contracts over the last 10 years and never incurred a penny by phoning to cancel. Either you must somehow be using premium rate numbers from a non-inclusive phone or have been sucked into a so-called "upgrade".

    I'll stick to free calling.
This discussion has been closed.
★ ★ ★ Meet your Ambassadors

Categories

  • All Categories
  • 343.2K Banking & Borrowing
  • 250.1K Reduce Debt & Boost Income
  • 449.7K Spending & Discounts
  • 235.3K Work, Benefits & Business
  • 608K Mortgages, Homes & Bills
  • 173.1K Life & Family
  • 247.9K Travel & Transport
  • 1.5M Hobbies & Leisure
  • 15.9K Discuss & Feedback
  • 15.1K Coronavirus Support Boards