MSE News: Mobile phone users to be able to switch providers with a single text

Former_MSE_Megan_F

Mobile phone customers will soon be able to switch provider by sending a free text, under new rules announced today by the communications watchdog...

Read the full story:
'Mobile phone users to be able to switch providers with a single text''

Click reply below to discuss. If you haven’t already, join the forum to reply.

d123

July 2019...

OFCOM the friendly snail

pmduk

Watch out for slamming

tracey3596

Ye gods.
Ofcom themselves acknowledge that 70% of users have "at least some difficulty" switching and now they want to increase that?
I can already hear the cries of "but we haven't received a text" and "but we have sent a text".

d123

tracey3596 wrote: »

Ye gods.
Ofcom themselves acknowledge that 70% of users have "at least some difficulty" switching and now they want to increase that?
I can already hear the cries of "but we haven't received a text" and "but we have sent a text".

The MSE journo has been a bit lazy and only given half the story, there is also the option of getting the PAC online or by phoning CS (as you can at present), which would prevent any text problem happening.

The OFCOM press release:

In future, you can simply request a unique switching code, either by text or online, to pass on to your new provider – who must then arrange for the switch to complete within one working day.

https://www.ofcom.org.uk/about-ofcom/latest/features-and-news/switch-mobile-provider-with-a-free-text

pmduk

d123 wrote: »

The MSE journo has been a bit lazy and only given half the story,...

To be fair, the OP does state read the full story, with a link to it, where the MSE reporter Callum lays the news item out in full.

camaj

I assume this means they'll end your contract? Great news for people like me who hate phoning companies to cancel. I've wasted hundreds of pounds because they let you sign up online but make you ring to cancel

mobilejunkie

More fool you. I've had scores of contracts over the last 10 years and never incurred a penny by phoning to cancel. Either you must somehow be using premium rate numbers from a non-inclusive phone or have been sucked into a so-called "upgrade".

I'll stick to free calling.