Is Virgin Media 2mb Broadband any good.

Portlandbill · 24 August 2007 at 2:34AM

I am moving to a cable area. I send a few e-mails, and Surf the web a few hours a day. I dont download very much or play games. Will it be ok for my sort of use.Is their any downside to it.

Virgin Media have offered me M TV, PhoneLine and XL Calls,plus 2mb broadband for £20 a month for first year.Plus the option of a Virgin Sim 300 minutes ,300 texts for £10 a month.Is this a good deal.

A_Nice_Englishman · 24 August 2007 at 7:42AM

I use Virgin Media broadband and have had no problems at all. 2MB will be fine for web browsing. The installers arrived when they said they would and put the connection where I wanted it.

I pay £10 a month to Virgin Media for the internet access only. I use Sky for TV and BT for phone as I can get free evening and weekend calls from Sky Talk Freetime and I think Sky is better than Virgin for TV. Having a BT phone line also means I can change to ADSL for my Internet access if I want to.

soolin · 24 August 2007 at 10:22AM

I use Virgin broadband and supposedly have 8mb via a telephone line. Frankly dial up was faster, today for instance i don't actually have the speed to log into Barclays as I time out, nor have I any email as I get the following error message " The connection to the server has failed. Account: 'mail.virgin.net', Server: 'mail.virgin.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E". Also the Virgin net mail site is not accessible and I get timed out, but whether tht is my connection or whether Virgin is down again is anyone guess.

Having said all that though in the customer surveys Virgin doesn't do too badly, apparently complaints about broadband particularly are at an all time high regardless of the provider.

PJY3206 · 24 August 2007 at 4:49PM

I have Virgin 2MB and think it's great. Some time ago, I upgraded to 8MB but couldn't tell the difference, so I went back to 2MB

sundancer101 · 24 August 2007 at 4:57PM

soolin wrote: »

I use Virgin broadband and supposedly have 8mb via a telephone line. Frankly dial up was faster, today for instance i don't actually have the speed to log into Barclays as I time out, nor have I any email as I get the following error message " The connection to the server has failed. Account: 'mail.virgin.net', Server: 'mail.virgin.net', Protocol: POP3, Port: 110, Secure(SSL): No, Socket Error: 10060, Error Number: 0x800CCC0E". Also the Virgin net mail site is not accessible and I get timed out, but whether tht is my connection or whether Virgin is down again is anyone guess.

I'm a little confused by your message, you say you have 8mb via telephone line? I'm pretty sure cable is always via erm, cable not your telephone connection which is separate. Secondly, your error messages seem to relate to email - I reckon you have a fault somewhere with your system as a 8mb cable connection should fly!
As to the OP, yes 2mb cable should do you nicely and Virgin broadband is pretty good these days.

A_Nice_Englishman · 24 August 2007 at 5:08PM

sundancer101 wrote: »

I'm a little confused by your message, you say you have 8mb via telephone line? I'm pretty sure cable is always via erm, cable not your telephone connection which is separate. Secondly, your error messages seem to relate to email - I reckon you have a fault somewhere with your system as a 8mb cable connection should fly!
As to the OP, yes 2mb cable should do you nicely and Virgin broadband is pretty good these days.

Virgin offer ADSL (broadband via a telephone line) in non-cable areas
http://allyours.virginmedia.com/html/internet/noncable.html

spud17 · 24 August 2007 at 7:21PM

Perhaps I've been lucky, but Virgin have been faultless,(fingers crossed).

Quick installation, polite engineers who made sure the cable was activated before leaving. I believe some leave before the modem lights have stabilised.

The DD was not used for my first bill for some reason, but a 15min call, resulted in an apology and a credit on the 2nd bill.

Speed has never dropped below 2070mbit,downloading at 245kb/sec.

sjarman · 24 August 2007 at 8:26PM

Have come to an arrangement today, cancelled my Virgin contract without incurring any penalties. Most atrocious customer service I've ever encountered! Had the 2 Mb line and L TV package: fastest internet I had was 0.97 Mb and that is cable. You also get to pay 25p/min if you need technical help, which quite frankly, is just read to you from a card.
Their information phoneline NEVER has the right updates on maintenance work on it. 'On Demand' service on the telly freezes regularly.
No one ever calls you back when you make a complaint.
Stay well clear is my advice to you!

ben500 · 24 August 2007 at 8:31PM

The 2m connection I have is fine, that said Virgin media positively DON'T do customer service, their call centres are useless to say the least, ask them a difficult question and they will merely put you on hold only for you to find yourself back in the original queue you started on, almost every time I have had need to call them this has been the case, I can't think of a single occasion it hasn't to be honest.

penniesforme · 24 August 2007 at 10:07PM

Stay well clear from virgin if you have to. i have a 2Mb broadband and has never had connection faster than 1MB. having said that i am grateful if i have connectiom. the connection drops at least once a week, asn i need to call and speak to Ajif/Priyal/Guna in India, spent money for call to the 0906 number, only to have them reset my connection again. Blooming farkers.

londondulwich · 24 August 2007 at 10:58PM

If you agree to give your land line rental to a company other than BT, ( Pipex, Tiscali, Talk Talk etc) and if in the future the contract you agreed to with that company becomes uncompetitive, changing to a cheaper provider will cost £125 at current BT rates.

Additionally the 'cheap' or 'free' broadband providers who insist on having control of the landline typically exercise exhorbitant connection charges on top of expensive call charges.

Is Virgin Media 2mb Broadband any good.

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