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Holiday to South Africa 4 weeks, my annual travel insurance not valid for health due to blood tests
I'm 62 and have some pre existing health conditions which I paid extra for with annual travel insurance. I have been undergoing some blood tests but don't yet have a diagnosis so my insurance company says I am not covered for health including my pre existing conditions. I am due to go on Safari in South Africa alone on…
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Massive reduction in holiday price.
Booked a holiday on 15 March starting 4 July for 11days, price £3975pp. Offer was a reduction of £770pp. As of 30 May price reduced to £2383pp, a reduction of more than 40% on the price paid. At time of booking I had asked if the price would be further reduced. The response was that it was selling well and no further…
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Car hire scam charges
I have recently returned from Malaga, Spain where I hired a car via an internet booking with OK Mobility ( 1.7 * on Trustpilot) for the period 31/12/22 - 5/01/23. I had previously hired a car long term with this company without incident, hence I ignored the rating. After leaving the airport and travelling to my hotel a…
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BT Broadband
Had a call from someone who claimed to be from BT and they said they could see on their system that there were issues with my broadband. The phone number was a sort of local one to me ( looked like a residential one so presume it's been asked somehow ). Asked me to check my BB speed, which I did via an app on my phone. He…
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Problem with Revolut and a scam merchant
Hi! I have difficulty with Revolut, I wonder if you can give an advice. In a few words, I have several transactions (trading deposits) in dispute (all to the same merchant that appeared to be a scammer not from UK). Revolut refused to process some transactions, but started the chargeback process for the remaining ones and…
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Diesel emissions claims
I see messages across social media stating diesel emissions claims will end January 2023. I see many companies advertising being able to process claims for owning a diesel car in the past for being misled into buying these cars. I am worried this might be a scam. I remember PPI claims in the past where a lot of companies…
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Crypto scam
I was scammed aug 22 out of £10000. I authorised the payment from my bank to my Binance account under instruction from the scammer. Whilst in my Binance they withdrew it. Long and short first direct would not do anything saying it was a me to me and not covered by the APP code. It is being investigated by Financial…
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Freelancing gravity data
Hi I was contacted by someone who said they were doing freelancing for a company called gravity data. They said they would train me and I've been speaking to them and just started the online training but they gave me an account to login too and they said I need to click 'start driving data' this is to be done 40 times and…
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EVRI - Whole Company a Scam?
Hi Katie, In all seriousness, is EVRI just a massive scam operation, honouring a small number of parcel deliveries to appear legit while taking thousands of pounds of customers money, knowing full well the original retailer is liable for the refund? They seem like crooks to me... Especially after my sixth parcel has just…
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Social media rent and other adverts
Hi, Me and my partner were looking for rent property via one of the main social media platforms and we have been communicating via email with alleged landlord. The landlord was living in Spain and can't show us the property however, if we are serious to rent she can come over after we paid deposit and reserve the house via…
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MyHeritage auto renewal ‘scam’
My account with this genealogy website has just been automatically renewed after 1 year with no prior notification of renewal date and amount. Last year I took out an initial subscription costing £77.86 but rarely used my account, yesterday I received an email telling me my subscription had been automatically renewed for…
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(Via Instagram) How can scam victims rebuild their trust?
We've received a few questions via MSE's Instagram account. Here's one of them: "Parents in 70s scammed. 6 mths to sort out. They're mortified. How to rebuild trust?"
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(Via Instagram) What are the latest scams to be aware of?
We've received a few questions via MSE's Instagram account. Here's one of them: "What are the latest scams to be aware of?"
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Investment scams
Various versions of this on Facebook - what can be done to prevent he naive being caught out?
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Power Generators and OFGEM and the ECO economics of Solar Power
My question is does anyone else think that SEG tariffs are a scam. I get charged 34p per KwH of power I use , thanks government for keeping it so low!!. My solar panels when it's sunny , generate more power than I can use/store (I have a battery) and they pay me 4p hmmm. I don't really agree with windfall taxes on oil…
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Replacement of ordered goods online before delivery
I'm aware via various posts on your forum that there seems to be a growing number of instances where expensive goods such as laptops or iphones are ordered online, but when they arrive and the package is opened inside is something cheap of similar weight, such as a bag of rice. As it is then impossible to return the…
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Looking for a 10inch drawing tablet for my son for Christmas
My 11 year old son loves drawing and sketching. He has asked for a drawing tablet for Christmas. I have absolutely no idea about them. I am not sure how much to spend. Just needs to be a decent enough size. I have looked on Amazon. The prices range start around £40. Can anyone point me in the right direction of what I need…
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Buying a gift in Japan from the UK....?
Google hasn't been my friend on this one, so looking for some bright ideas! My lovely Japanese friend's birthday is coming up next week, and I have left to too late to post a gift to her in Japan (without it costing a small fortune!). I'm wondering if there's some fabulous service where I can buy a gift in Japan and have…
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Virgin media
I am already a Virgin media customer and AGAIN they are hiking my price up - as they are advertising special deals to new customers, is this legal ?
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Vodafone Full Fibre 900
Hi, I currently enjoy BT Halo 3. Speed 67Mbps and reliability are good. No complaints. £41.52 / month I have £200 penalty to leave. I have been offered Vodaphone Full Fibre. Speed 910Mbps. £30.00 / month. New 24 month contract with £200 Amazon voucher. Seems like a good deal. I would appreciate your advice before I commit?
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Cheapest 43” Samsung Frame?
Hi, we’re after a deal for a 43” Samsung Frame, previous deals have put it around the £420 mark, but it’s currently a rather eye-watering £699 - or at least that’s the cheapest I’ve been able to find. Thank you
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Smart meter readings don’t always tally with billed amount
Hi. We have noticed that our smart meter readings don’t always tally with our billed amount. For instance our July monthly bill for gas and electric with Octopus according to the Smet2 should be around £110, plus VAT. When the bill came through it was £164, a 30%+ difference. We believe the tariff cost is up to date. We…
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Expensive to remove supply to detached garage?
I have a separate electricity supply and smart meter to a detached garage I don't currently use any electricity but the standing charge is now very high I would like to move to no standing charge or remove the supply but this will be expensive.
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Fixed Rate
My daughter is on a fixed rate with OVOtil 2023, so why has her direct debit been increased from £136 to £199 yesterday ?
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Can I change companies
I was a Peoples Energy Customer automatically moved to British Gas. I find them incompetent at best but I don't seem to be able to change providers. Is it possible?
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Gas meter broken where do I stand?
My fixed tariff ended on 28/7 . As requested I tried to give a final meter reading on the 27/7 but couldn’t because the display on the meter is not working. I was advised to request a smart meter instalment but there are none available. I have said I’m happy to have a standard meter installed. I am now on a standard…
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Government intervention of OFGEM
Is there any reason why this government (apart from sheer incompetence) can’t just legally force OFGEM to freeze the price cap for the next 12 months, pending a moratorium on changing how the cap is worked out? This would surely fix so many issues…. It would mean that energy companies obscene profits would be naturally…
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No Billing
Why have the Utility Companies been allowed to get away without billing people in a reasonable time period! When I bought my first house, the meter reader was round every quarter and accurate bill issued in days! These days they use old cups and tea leaves to issue their best guesstimate when the feel like it!
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Is this unhelpful practice by EDF allowed/legal
I was transferred to EDF from the unfortunately failed Zog for my gas supply. Having set up my account online with them I was initially a 'pay-as-you-go' billed monthly customer. I was then advised that I would get a cheaper tariff by switching to their direct debit system/rate, which is indeed a little cheaper than their…
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How much gas am I wasting by sticking to my old boiler?
My reliable old boiler is 25 years old - a Potterton 40,000btu Suprima. I'm thinking of a regular Bosch of similar output. How much more efficient is the new one? Thanks.
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£400 grant and moving supplier/property
The government have said that the £400 grant will be received in installments over the winter. What happens if someone moves property or electricity supplier over this period?
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Energy Price Cap - estimate of Gas v Electricity caps?
In April, the Gas/kWh went from 4.07p to 7.37p, Electricity from 20.8p to 28.34p (might be for one region, but most are similar). With the forecast increases in Oct and then January, ~82% ~116%, is there any indication or estimate you have (or best guess) of whether Gas or Electricity will be hit worst (in % terms) i.e. an…
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Energy switch gone wrong
Where do I find out my rights and how do I find the name of a member of management when an energy switch has gone very wrong? My electricity is fine but the gas isn't. I switched energy suppliers on 8/9/21 my gas is still not with the new supplier. I've had lots and lots of issues also they have raised 3 erroneous…
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Energy price cap
There is no such thing as a price cap, the government is lying to the people, the price of energy depends how much you use, never mind conserving energy to save the planet, the more you use the less you pay. Example myself and my 2 sons. We live within 5 miles of each other. . I live alone in a 2 bed flat, pay direct debit…
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Credit on energy account
Hi, octopus energy put my direct debit up to £250 in April for my gas and electric, I am now in credit by £608 should I leave it on my account or request a refund? Thank you
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"End of service life" meter leads to a smart meter installation problem
We recently had a letter saying our electricity meter has reached its end of service life and we should book the installation of a smart meter, so I phoned to confirm that we don't mind a new smart electricity meter being installed, but we can't switch the gas meter as it's inaccessible (we purchased our bungalow 12 years…
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Gas and Elec., DD
Is it legal for British Gas to take extra money from my Direct Debts without my permission
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Provider was switched
We have been with SSE for years an recently we were switched to Ovo? This was done by SSE and not ourselves. They set a combined for both gas and electric at £209 a month. We are heavily in credit and im unsure what to do, whether to contact them or alter the dd? I'm totally confused about what to do!!!
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Missing tariff
Hello. I'm on EON Next Loyalty 12M fixed Rate June 2022 Issue 1. I'm trying to update my data on MSE Cheap Energy Club but it doesn't give me the option of choosing my tariff! Is there a reason for this?
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Price Cap
Ofgem set the energy price cap so considering the energy companies are making so much profit, couldn't Ofgem not increase the price cap or the very least limit it to say 5% for the next two years? I understand that in some countries the government have stated that their energy companies cannot increase customers account by…