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Please clarify LATE FEES applied at the moment by energy firms (ONLY pre-Warrant stage)
I was looking at articles from 2022 that gave me this overview about debt recovery fees charged by various energy companies, at default stage (I am specifically asking about PRE-ACTION stage only). This is what I found: EDF Energy can charge £10 for customers with an overdue balance of £50 or more that remains unpaid 28…
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Communal Supply Issues
We own a flat in a block of six. There is a seventh electricity supply that services the security door, stairway lighting etc. As we don't live in the property we asked SSE to send a copy of the bill to our home address. Not everyone pays their share, but we discussed that with SSE and it was understood that we would only…
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Monthly direct debit regulation?
Are there any proposals to regulate the monthly direct debit amounts demanded by energy companies? If not, why are consumer champions like MSE not pushing for this? Excessive amounts are still being demanded by energy suppliers. The worst personal example of this came before the recent rise in energy prices, I was with…
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Engineer error led to loss of heating
Hi, I have electric storage heaters and after the visit of an engineer to install a smart meter (which failed) I have been left with no heating. I have been in contact with my supplier who initially said it was nothing to do with them and only responded after a negative Trustpilot review. It has been over one month now…
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EDF overcharging.
I have checked the summaries of my EDF bills. They have only paid me 5 of the 6 government refunds. They then added the refunds that they have sent me to my bills. I have been in contact with them for 3 weeks. They are now ignoring my emails. They quite openly reduced a refund of £388.71 which I was due, by £132 in respect…
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Sure we're being conned by British Gas
Received our gas bill and shocked to see £303 for a summer quarter! Queried with the company to be told that "Your account has been moved from the old system to the new system. All bills were re-audited on movement and you owe us an extra £125". I protested that the heating hasn't even been used this quarter, only one ring…
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Regional charges.
Hi, why are standard charges so unfair. I'm in the North West and paying almost double on my electricity standard charge than a customer in London and more than customers in other parts of the country. Why are Ofgem allowing this?
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Octopus energy Fan Club
Hi, I've just heard about the Octopus Energy Fan Club tariff whereby customers living near on or offshore wind turbines get reduced electricity prices. Have you heard of it and is it worth it?
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Difficulty with Electricity Tariff at Rented Workshop
Hi I'm renting a workshop on a farm and as a non-domestic property the electricity billing falls into the business category, even though I'm not using it for commercial purposes SSE currently have me on their variable rate tariff which is currently £1.60/day and 46p/unit, but in order to get a deal they say I need to…
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Is it a good idea to fix now before the October price cap?
Octopus have offered a fixed tariff for the next 12 months. Being able to predict what I'll pay is really important to me, especially in the current climate. Is it worth fixing now or should we wait until the price cap is dropped to see if the tariffs drop at all - or are they more likely to rise? Thank you.
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Octopus energy mistake 50000units not 5000
So much for award winning customer service , they have refused to call me or investigate my case , in short they made a mistake for years and took my Elec meeter reading as 4 digits me when it should have been 5 , now ive gone from £1000 in credit to £5000 in debt
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Octopus proposed below attached plan can I go for it?
Octopus proposed below attached plan can I go for it?
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Future CH boiler purchase
We are just starting to think about replacing our CH boiler as parts seem to be getting harder to get off for our current one. Should we be considering a hydrogen compatible boiler when we come to replace it? KK
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FLIGHT MISBOOKING
We booked a flight with Norwegian Airways from Riga to London Gatwick via Stockholm in January paying Booking .comWhen we were due to fly we were told by Norwegian Airways that the Riga to Stockholm flight schedule had been amended in January and the flight booked did not exist.They said it was Booking.com's error and they…
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Flight cancelled by airline one year ago and I have not received the refund yet
Hello expert:I booked a flight from Cancun to Madrid through Kiwi.com for the 5/Aug/22 but the flight was cancelled by the airline on the 17/Jun/23 with no explanation and Kiwi offered options not convenient i.e. higher price and different date. They say they will contact the airline (Wamos Air) to ask for a refund but…
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Travel Insurance for older people with pre-existing medical conditions
I
am especially concerned about travel insurance for older people with
medical issues. I recollect seeing on the site that a travel
insurance company has a policy suitable for older travellers that
adds on to EHIC (now GHIC) card. You have to use the card for
medical treatment. This was a useful product if you had…
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Can you take non UK airlines outside of CAA or any other regulatory body to small claims court?
Specifically in my case, Qatar Airways. Details summary - Flight from Maldives to Doha (for a connecting flight to London) did not take off due to technical difficulties (Boeing 777) , we sat on plane for c4 hours as they tried to fix it. They failed, we were disembarked, put up in hotel, came home on Airbus A350 24 hrs…
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Interest charges on cash withdrawals from Turkish banks
I'm off to Turley in around 10 days. I have been told that some Turkish banks are charging up to 8% on cash withdrawals (in Turkish Lira). I use a Halifax "Clarity" card for all my transactions abroad. Can you tell me which banks are making these charges and which are not?
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Travel Insurance after being referred to a Rheumatologist
Hi, I've been referred to a rheumatologist but apparently there's a 45 week waiting list and in the meantime I can't get travel insurance until I've been diagnosed, is there anything I can do
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Flight cancelled and poor option offered.
Hi MSE Experts, hope you can help. We booked a cruise and stay through a local travel agent but the outbound flight has been moved from the Friday afternoon to the Saturday meaning we would miss the cruise which sails the next day. We are been told that the only option we have is to accept a later flight with a different…
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Overseas travel bank card for under 18's
My son is going to South Korea in July as part of the World Scout Jamboree. We're looking for a bank card he can use there that doesn't incur high or ideally any fees. Most we've looked at require the account holder to be over 18. Do you know any that may be compatible we can sign up to please?
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Long stopover search tools
Are there any tools where you can search and buy tickets with a long stopover eg a couple of days? Would be a good way of combining two mini holidays in one. I've looked at multi-city options as well as booking two return trips, both of which are more expensive and the two returns option means separate tickets, which can…
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Flight cancelled took earlier flight reduces compensation
Hi guys, so our flight was cancelled the day before our flight, we were offered a downgraded flight with multiple stops, this was declined. They said we could not get an equivalent flight for another four days, this was impossible as we had commitments with livestock.We spent a few hours checking and found a flight that…
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Buying air tickets from an agent.
Under what circumstances (if any) is it sensible to buy air tickets from an agent rather than directly from the airline, and when doing this how can one protect oneself? (As an example, the airlines in Turkey have websites that do not work when I try to use them. And of course sometimes agents offer fares that seem lower…
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Cruise Insurance
I’ve booked a cruise for 2025 how do I get insurance to cover the large deposit I have paid. I currently have European cover with my bank but it’s a world cruise so I know I need worldcruise cover but not sure how to get advanced insurance thanks
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Barclaycard rewards transfer to Wise
I am looking to make a transfer to Wise using Barclaycard Rewards Credit Card. The money is to pay for a villa holiday in Spain. I have read terms and condition of Barclaycard Rewards which states there is no charge when using abroad or cash withdrawals. My question is will I be charged a money transfer fee if I transfer…
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Cheap car rental
Car rental in Japan seems to be expensive. How can I get it cheaper than advertised on rental company websites?
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Cheapest
Im going to holland for a fortnight. Is it cheaper to send from my bank of scotland account euros to my dutch bank account or is it cheaper to use my chase debit card in holland? Both options will cost of course but what is the cheapest way?
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Paid for Ryan air tickets which have not appeared
My younger sister wanted to visit our older sis. We booked her a return ticket from Manchester. This may be the last time anyone sees big sis .The sight kicked out and no ticket or confirmation came. They HAVE taken money for tickets from her credit card over £200, bur say the emails and phone number are not hers and wont…
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Chase Card or cash for South Africa
I'm going alone on a Titan travel Safari Adventure in South Africa. Most of my meals & drinks are included. I'm hoping to use my Chase Card while there, so exchanging only £50 into Rands. Will my chase card be widely accepted or should I take more cash
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Existing conditions travel insurance
Hi I am asking for my 85 year old Mum who is going to Majorca this month with her 87 year old friend. Mum had lung cancer surgery in November 2022 and they removed all the cancer. At her last checkup in May, her specialist has given her a clean bill of health, said the cancer is gone and there are absolutely no signs of it…
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Best value Edinburgh accommodation in or near centre Jun, Jul, Sep 2023
Having tried unsuccessfully to get a reasonable rate for single occupation in an hotel I wondered if there were any discount sites. I don't want a B&B or guesthouse, just simple accommodation with ensuite. Thanks!