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Web shop has a 15 day return when MSE says it's 28, what can I do?
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I returned it within the 14+14 days that MSE advise it's our right from Consumer Law for Internet orders.
Cutting and pasting what Martin Lewis actually said on this website: '...buy something online, and by law, provided it is not perishable or personalised, you have 14 days in which to tell them you're sending it back, and 14 days after you tell them to send it back.'
Clearly you didn't do that.0 -
was it JustEat or Deliveroo?0
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The OP says he/she shipped within 28 days :think::You need to be more clear
Did you notify retailer your intention to return within 14 day ??
Did you return item within 14 day off notifying the retailer ??
but according to the poster below (who usually knows what he's talking aboutI did notify them after few days from the time I received the item and I shipped it before 28 days.
) that's not the rule:
So maybe the reason there hasn't been a refund forthcoming is that the OP didn't hand the goods to a delivery agent within 14 days after notifying the seller that he/she was returning the item.shaun_from_Africa wrote: »If the right of cancellation exists, you have 14 days beginning the day after delivery to inform the retailer that you wish to cancel then you have 14 days from when you informed them to actually send the goods back. (They don't have to receive the goods in this second 14 day period, it's just that you have to give them to a delivery agent during this time.)0 -
One thing to bear in mind is that the 14 days only starts from the day after delivery if the trader complied with their obligations - such as informing the OP in a durable medium they had 14 days to cancel and then 14 days from cancelling to return.
If the company have not done this then the 14 days starts on the day after they provide this information to the consumer - up to a maximum of 1 year and 14 days after entering the contract.You keep using that word. I do not think it means what you think it means - Inigo Montoya, The Princess Bride0 -
I repeat again I did everything within the 14+14 timeframes.
I won't reveal what website is this etc for anonymity.
I opened a PayPal case although I am also considering a chargeback.0 -
might as well close this thread then0
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The OP can’t seem to give a straight forward answer to a simple question, answer these two and maybe someone can help give you an answer
Did you notify retailer your intention to return within 14 day YES or NO ?
Did you return item within 14 day off notifying the retailer YES or NO ?0 -
"Repeat again"?I repeat again I did everything within the 14+14 timeframes.
I won't reveal what website is this etc for anonymity.
I opened a PayPal case although I am also considering a chargeback.
That's not what you said in this post:I did notify them after few days from the time I received the item and I shipped it before 28 days.0
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