Broken w910i Where do i stand?

liveinadive1

Hi
I have a w910i sony ericcson on a contract with 3.
The phone plays up ALOT.
Cant access the games folder
The phone switches itself off about 6-7 times a day
The phone mainly switches off when i answer it
Sometimes (about twice a week) i cant access text message options and have to master reset the phone.

I work freelance so obviously cant be without my phone for long.

I have rang 3's so called customer service, after a day of battling to get to speak to a manager he said i was eligible for a replacement phone and that these were known faults with the model(which i already knew as friends have the same phone and problems).

Midway through the call my phone switches off so i try to ring back and cant get through to the same guy and the new guy starts saying im not eligible for a replacement.

I have emailed them threatening to cancel my direct debit but dont know if that is a good idea and whether it will effect my credit rating

Any advice would be helpful,
cheers
Ben

Alias_Omega

If within the 12months, will have a warranty.

Contact 3 or the sony erricson shop for software reload.

rash.m2k

It will affect your credit rating.

I would however get a cheap replacement phone in the mean time (<£20).

And send the W910i back to 3.

liveinadive1

Cheers guys, if it effects credit rating then wont cancel it

Just spoke to sony erricson hopefully they can fix it better than the waste of space people at 3

gaming_guy

if i was you, i would try upgrading the firmware on the phone using SEUS

http://www.sonyericsson.com/cws/support/phones/topic/updateserviceapplication?cc=gb&lc=en

Funkyfarmgirl

gaming_guy wrote: »

if i was you, i would try upgrading the firmware on the phone using SEUS

http://www.sonyericsson.com/cws/support/phones/topic/updateserviceapplication?cc=gb&lc=en

Was thinking the same thing - I've had my w910i since launch day, no problems whatsoever. Sony Ericsson offer a 2 year warrenty opn most thier products, might be worth seeing how long it'll take to repair through 3 and Sony Ericsson, see which is faster.

jpixels

take them to small claims court, they don't understand any other threat...

4 replacements, all faulty

BUYER BEWARE!

gaming_guy

Funkyfarmgirl wrote: »

Was thinking the same thing - I've had my w910i since launch day, no problems whatsoever. Sony Ericsson offer a 2 year warrenty opn most thier products, might be worth seeing how long it'll take to repair through 3 and Sony Ericsson, see which is faster.

(i know this thread was from June, but..)

i think its mainly due to the firmware on the phone as the more branding thats in the f/w, the more buggy the phone