British Gas over 1 hour on hold

jem16

black-saturn wrote:

I've been put on hold with them a few times but never that long. Did you get through in the end? What about if you were in a call box or on a mobile? On the back of the bill there is an address for complaints. If I were you I would write to them and ask for a reimbursement on your gas bill otherwise you'll go to another company. I bet they will honour it.

I've written an email of complaint to them at 8.00am. I told them if I didn't hear from them in 24 hours I was switching suppliers.

jem16

adr0ck wrote:

2 hours on hold!!!!!!!!!!

still waiting

could someone pls tell me which providers answer the phone within a couple of mins......thanks for the reponse on this

Well at least I know it's not just me they don't want to speak to

adr0ck

2 hours 15 mins !!!!!!!!

still on hold

when should i give up?

black-saturn

To be fair you have rang at an extremely busy time. But they still shouldnt have left you on hold that long. Thats really unacceptable.

rchddap1

By this time I'd have steam coming out of my ears. If you stay on hold I pity the poor person who picks up the phone.

adr0ck

black saturn .....how do you know its a busy time......is it a friday afternoon thing?

Rikki

If they all go home early on a friday you might be there all weekend. :rolleyes:

rchddap1

Would make an interesting complaint letter don't you think? What on earth do you say to someone who has been on hold for hours, and hours and hours and hours (well you get the idea)

adr0ck

2 hours 30 mins

still on hold

black-saturn

adr0ck wrote:

black saturn .....how do you know its a busy time......is it a friday afternoon thing?

It's POETS day today (piss off early tomorrows saturday) and it's also going home time at work. Lots of people are phoning them.