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British Gas over 1 hour on hold

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24

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  • jem16
    jem16 Posts: 19,586 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    I've been put on hold with them a few times but never that long. Did you get through in the end? What about if you were in a call box or on a mobile? On the back of the bill there is an address for complaints. If I were you I would write to them and ask for a reimbursement on your gas bill otherwise you'll go to another company. I bet they will honour it.


    I've written an email of complaint to them at 8.00am. I told them if I didn't hear from them in 24 hours I was switching suppliers.
  • jem16
    jem16 Posts: 19,586 Forumite
    Part of the Furniture 10,000 Posts Name Dropper Photogenic
    adr0ck wrote:
    2 hours on hold!!!!!!!!!!

    still waiting

    could someone pls tell me which providers answer the phone within a couple of mins......thanks for the reponse on this

    Well at least I know it's not just me they don't want to speak to :confused:
  • adr0ck
    adr0ck Posts: 2,374 Forumite
    Part of the Furniture Combo Breaker
    2 hours 15 mins !!!!!!!!

    still on hold

    when should i give up?
  • black-saturn
    black-saturn Posts: 13,937 Forumite
    10,000 Posts Combo Breaker
    To be fair you have rang at an extremely busy time. But they still shouldnt have left you on hold that long. Thats really unacceptable.
    2008 Comping Challenge
    Won so far - £3010 Needed - £230
    Debt free since Oct 2004
  • rchddap1
    rchddap1 Posts: 5,926 Forumite
    By this time I'd have steam coming out of my ears. If you stay on hold I pity the poor person who picks up the phone.
    Baby Year 1: Oh dear...on the move

    Lily contracted Strep B Meningitis Dec 2006 :eek: Now seemingly a normal little monster. :beer:
    Love to my two angels that I will never forget.
  • adr0ck
    adr0ck Posts: 2,374 Forumite
    Part of the Furniture Combo Breaker
    black saturn .....how do you know its a busy time......is it a friday afternoon thing?
  • Rikki
    Rikki Posts: 21,625 Forumite
    If they all go home early on a friday you might be there all weekend. :rolleyes: :D
    £2 Coins Savings Club 2012 is £4 :).............................NCFC member No: 00005.........

    ......................................................................TCNC member No: 00008
    NPFM 21
  • rchddap1
    rchddap1 Posts: 5,926 Forumite
    Would make an interesting complaint letter don't you think? What on earth do you say to someone who has been on hold for hours, and hours and hours and hours (well you get the idea)
    Baby Year 1: Oh dear...on the move

    Lily contracted Strep B Meningitis Dec 2006 :eek: Now seemingly a normal little monster. :beer:
    Love to my two angels that I will never forget.
  • adr0ck
    adr0ck Posts: 2,374 Forumite
    Part of the Furniture Combo Breaker
    2 hours 30 mins

    still on hold
  • black-saturn
    black-saturn Posts: 13,937 Forumite
    10,000 Posts Combo Breaker
    adr0ck wrote:
    black saturn .....how do you know its a busy time......is it a friday afternoon thing?
    It's POETS day today (piss off early tomorrows saturday) and it's also going home time at work. Lots of people are phoning them.
    2008 Comping Challenge
    Won so far - £3010 Needed - £230
    Debt free since Oct 2004
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