BT Tag hell HELP!!!!!

bornnslippy

Nightmare

I ordered the total package phone broadband vision after 2 hours it was all sorted

Moved into new house phone line active great

Phoned up 3 days later to find out when my broadband was going to go active as i need it for work and surprise surprise they said i hadent ordered broadband so after 30min i said ok so i went and ordered with sky i ordered phone broadband and sky
they wanted a mac code from bt so i again rang bt this time they found my order so i said i wanted to cancel my order for vision and broadband which they did great they said i didnt need a mac code as broad band didnt go active ok i thought

Next day i recieved 2 hubs etc i thought strange so i plugged in one hub later that day my broadband went active so i rang bt they said no it cant be this went on and on, then they found another account with a broadband order that they didnt cancel then they wanted a years broadband rental from me wich i said im not paying so after another hour they said it was there mistake and they would cancel it and i wouldnt be charged that was 3 weeks ago

Since i cancelled i cannot get broad band connected through sky or Bt as there saying theres a incompatable product on the line so i have rung bt for 3 weeks now trying to sort this out they say it will be removed in 48 hours everytime but no one seems to be able to remove the tag on the line ive even tried to order through bt but they still cant process my order because of this dam incompatable product on the line ie Tag ive spent about 2 hours ever other day trying to get this thing removed with no luck i need some advice to get this removed please help

Many thxs

normanmark

Basically it sounds like theres an open order for broadband on the line.

A tag is something that will prevent an order going through with another supplier. What you need to do is to find out from BT if the order is complete or still open. If its still open then they need to ring their Order Management Desk and get them to cancel it. Shouldn't take more than 24hrs for it to update on the systems.

If the order is closed then it means theres a service on the line. 2 options here, BT can generate the MAC for the service & you can take it to sky. Or you can ask for it to be ceased off the line, this will take 5 working days to complete.

Remember also to query that if you're cancelling that you won't be liable for any penalty charges for cancelling the contract early. As you've never had the broadband service i don't think there will any for it specifically but double check just to make sure.

JohalaReewi

You might find this link handy although the information has been watered down recently. It used to have a direct line to BT where you could sort this sort of thing out with the guys who know. Now it just seems to have a generic 0800 number...

http://www.ofcom.org.uk/consumeradvice/internet/customer_service/tagonline/