Need help and advice please re: 3 network

woodyptk

Hi Folks... any advice would be greatly appreciated on this...

hubby and myself have both got 1100 mix and match with 3 network which we started in february this year.. we were both previously using 02 contract our 3 contract commenced.
during our 14 day cooling off period we called 3 customer services and said we werent very happy with our signal as kept getting disconnected during calls, they advised us to change settings on our network settings on the phone to allow us to connect to another network..i.e 02, vodafone, we did this whilst on the phone with the 3 customer service rep and it didnt work, she advised us again to give it time as the network in our area wasn't live until the following month and the masts would be updated and then we would have no problems.
still unhappy and several calls later, over the weeks/months to 3 customer services and no better off with the signal situation,:mad: we called the consumer standards to see how we stood for cancelling our contract... they said that we were within our rights to have the contract terminated at no cost as we were paying for a service that 3 could not provide to its full potential
they pointed out ...as does the 3 terms of policy, that if they cannot provide network coverage or 3 services that we can cancel the contract if outwith the cooling off period.
we then got back onto 3 customer services and pointed this out but they are insistant they are providing us with a service however poor and that we have to pay a £281+ cancelation fee EACH! :eek: and have no intention inresolving the matter as it is out of the 14 day cooling off period, we have spent the last 3 days on the fone to them with no joy... arrrrggggggggggggggg:mad:

woodyptk

woodyptk wrote: »

Hi Folks... any advice would be greatly appreciated on this...

hubby and myself have both got 1100 mix and match with 3 network which we started in february this year.. we were both previously using 02 contract our 3 contract commenced.
during our 14 day cooling off period we called 3 customer services and said we werent very happy with our signal as kept getting disconnected during calls, they advised us to change settings on our network settings on the phone to allow us to connect to another network..i.e 02, vodafone, we did this whilst on the phone with the 3 customer service rep and it didnt work, she advised us again to give it time as the network in our area wasn't live until the following month and the masts would be updated and then we would have no problems.
still unhappy and several calls later, over the weeks/months to 3 customer services and no better off with the signal situation,:mad: we called the consumer standards to see how we stood for cancelling our contract... they said that we were within our rights to have the contract terminated at no cost as we were paying for a service that 3 could not provide to its full potential
they pointed out ...as does the 3 terms of policy, that if they cannot provide network coverage or 3 services that we can cancel the contract if outwith the cooling off period.
we then got back onto 3 customer services and pointed this out but they are insistant they are providing us with a service however poor and that we have to pay a £281+ cancelation fee EACH! :eek: and have no intention inresolving the matter as it is out of the 14 day cooling off period, we have spent the last 3 days on the fone to them with no joy... arrrrggggggggggggggg:mad:

I've just spent the last 33 minutes on the phone to 3 AGAIN..consumer standards advised us to put in writing the problems we are experiencing and send them a copy...also stating that our contract was missold and they are not obiding by theyre OWN company policies so before i send the letter, i gave them a call to see if would rectify our situation.. i asked if they cannot cancel the contract would they at least downgrade our line rental to which they're reply was NO.. we cant.. theres nothing we can do... they keep telling ME we have limited coverage in our area and they cannot provide us anymore coverage until the mast is updated in March 2009.. it clearly states in the 3 terms and conditions that if there was such a problem as this then the contract would be terminated.. heeeeeeeeeeeeeeelp!! where do i stand with them... i have spoken to sales rep,then supposed manager and manager supervisor..all of which are rude,keep talkin over me and not based in a UK office, i feel so ANGRY:mad: :mad: :mad: