royal mail recorded delivery to Scotland - still not arrived

soolin

I have given up on recorded as virtually nothing I send using it gets signed for. I have a batch of recorded slips on my desk at the moment waiting to go into the RM as they are not showing as delivered online yet I know they have arrived. Royal mail have said that they will compensate me for the loss of the 72p for recorded service which I did not get.

custardy

brightonman123 wrote: »

apparantly the recorded option doesnt go any faster- its just to get signature, as/when delivered though I thought sending 1st class post had some 'guarantee' of arriving either next day, or day after at latest?

might as well just sent 2nd class and saved a quid..

how they intend to find my item if it becomes 'really' lost is beyond me, if as they say is not tracked like special dels are..

how would it be guarantee'd?
honestly people need to realise the costs invloved in the logisitics of collecting/delivering letters far outweight the prices
RM have targets to try and achieve on 1st class
the target is 93%,last figures i saw were at 85%
just yesterday i had someone phone the office to complain the 1st class letter posted the day before hadnt arrived

queensway_boy

recorded delivery is the pits

jeannieblue

If I want something delivered next day - I pick next day delivery, as in 'special'.

I must be very lucky in where I live, I do not have any problems with royal mail.

Other carriers I find a nightmare. We've had parcels, missing, stolen and just plain 'dumped'.

custardy

jeannieblue wrote: »

If I want something delivered next day - I pick next day delivery, as in 'special'.

I must be very lucky in where I live, I do not have any problems with royal mail.

Other carriers I find a nightmare. We've had parcels, missing, stolen and just plain 'dumped'.

areas vary,my office doesnt make good reading by the set benchmarks
however these failings are down to one thing,the cuts
these are set at national/regional levels so you need to work around what is required from the office and the budget given
we have been cut to the bone,every day managers are now taking mail out as there is really no staff to take it out
rm refuse to pay overtime or recruit staff so how to they expect these targets met?

jeannieblue

custardy wrote: »

areas vary,my office doesnt make good reading by the set benchmarks
however these failings are down to one thing,the cuts
these are set at national/regional levels so you need to work around what is required from the office and the budget given
we have been cut to the bone,every day managers are now taking mail out as there is really no staff to take it out
rm refuse to pay overtime or recruit staff so how to they expect these targets met?

That is bad....

We must be lucky in the south east - although saying that, I've had some orders via Amazon of late and they have come from Scotland - got them in a couple of days. My crocs included - although as my toe hurts, not sure that is a good thing but thats another thread.........

eyelinerprincess

Why is everyone mentioning Scotland as if it's a foreign country?

jeannieblue

eyelinerprincess wrote: »

Why is everyone mentioning Scotland as if it's a foreign country?

I think that it is because that is where the OP sent the post to. So therefore, it is relevant. Nothing personal for goodness sake!

Mike54_2

soolin wrote: »

I have given up on recorded as virtually nothing I send using it gets signed for.

If that happens what I do is say it never arrived and get a much compensation as I can, even though it did.

If they wont play the rules nor will I.

custardy

Mike54 wrote: »

If that happens what I do is say it never arrived and get a much compensation as I can, even though it did.

If they wont play the rules nor will I.

agreed,rm need to look at the whole system
ive already raised issues but on deaf ears
tbh its all in the air waiting on the new pda units but they are taking their time