getting an O2 PAC code (PAYG) - possible at the weekend

planetf1

Hi,
My son is keen to get a pac code to switch from O2 to three.

Yesterday late pm we tried calling CS from the landline, but after a ~50p call and 10 minutes - no answer.

We then sent an email (via the account site, so complete with all security details like other enquiries) and were given a different (premium) number to call. We tried this but after another 50p call we had a recorded message (top up/lost phone baring) with on option related to pac, and a reminder that CS was only Mon-Fri.

We then tried calling an landline number from saynoto0870 but sadly were asked to call CS.

Does anyone know if O2 dish out PAC codes at the w/end, and if so the best/cheapest way to contact them (also have o2 contract mobile, landline etc).

I have a strong distaste for companies using premium rate for calls where there is any prospect of queueing - and for a telecoms company it's just opportunism.

Thanks

RJharrow

in my case, I just sent them an email, and within 24 hours, they have given me the PAC code.

thor

Same here(although it may take longer over weekends)

planetf1

ok thanks. must have been a one-off. we'll try again. less urgent now as my son realised he has a little credit to run down first which may take a few weeks