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faulty xbox

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  • cavycrazy_2
    cavycrazy_2 Posts: 243 Forumite
    KILL_BILL wrote: »
    the ring of death was a problem with the firrst lot of x boxes that microsoft first shipped out which is strange since you brought this one at the end of 07.

    anyways return it to microsoft as has been suggested and get a replacement - ask them to send you a free game for the troupbe of not having a xbox for 3 weeks or so - no harm in trying


    RROD is still occurring. I bought one last November - OH opened it Christmas Day and it got the RROD on Jan 4th.

    You only get a free game from Microsoft after your third repair. You will, however, get a month's subscription to Xbox Live to make up for the length of time your xbox is out of the country - yes, you read that right - out of this country - being fixed.

    OP, write down your serial number. Take photographs of the condition of your machine before you post it off. They are known for sending out scratched and battered units as replacements for two-weke-old pristine consoles.
  • Bamber19
    Bamber19 Posts: 2,264 Forumite
    Idiophreak wrote: »
    I have to say, I'm leaning toward dangeroussports view here..

    Your console's developed an easily identifiable fault that the retailer really ought to deal with. It's gotta be worth going back and asking again / asking to see the manager. Make it clear that you're aware of your rights and that as the retailer they are responsible for replacing or repairing the unit. If you just keep talking long enough, the manager may well get bored and just give you another one.

    Might save a couple of weeks, anyway. Only half hour of your time to lose.

    Are you serious? Yes, the retailer has to replace or repair, they'll opt for repair, who do you think they'll get to repair it? that's right Microsoft, how long will it take? The same time it takes if you go direct, what's the difference then? SImple, going direct you get it picked up from your doorstep and get it delivered back there. Going through the retailer you have to take it in and likely go back to pick it up aswell. It's unlikely the manager will get bored and just give them another one. The manager will know they are under no obligation to do so and know that they'll have no problems getting microsoft to repair it. Going with yours and Dangersports(I may be thinking of someone else but if that's who i'm thinking of the post would have been tongue in cheek) just adds a cuple of days wait (the shop aren't going to rush out to send it back to Microsoft that day) and 1, maybe 2 extra journeys.
    Bought, not Brought
  • C_Ronaldo
    C_Ronaldo Posts: 4,732 Forumite
    1,000 Posts Combo Breaker
    I had mine go RROD and i got mine back within a week which i was surprised at, all you will need to send it to ms yourself is a cardboard box and some packing material, remember dont send off any other items apart from the hard drive as you will not get these back,
    No Links in Signature by site rules - MSE Forum Team 2
  • Idiophreak
    Idiophreak Posts: 12,024 Forumite
    10,000 Posts Combo Breaker
    Bamber19 wrote: »
    Are you serious? Yes, the retailer has to replace or repair, they'll opt for repair, who do you think they'll get to repair it? that's right Microsoft, how long will it take? The same time it takes if you go direct, what's the difference then? SImple, going direct you get it picked up from your doorstep and get it delivered back there. Going through the retailer you have to take it in and likely go back to pick it up aswell. It's unlikely the manager will get bored and just give them another one. The manager will know they are under no obligation to do so and know that they'll have no problems getting microsoft to repair it. Going with yours and Dangersports(I may be thinking of someone else but if that's who i'm thinking of the post would have been tongue in cheek) just adds a cuple of days wait (the shop aren't going to rush out to send it back to Microsoft that day) and 1, maybe 2 extra journeys.

    Yes, I'm serious...and I'm basing it on two things:

    1) I used to work in retail for a couple of years. As a "sales assistant", I'd always fob the customer off with "well, it's outside our 30 day policy, take it up with the manufacturer etc etc"...If they were organised and knew their stuff we'd have to get the manager down and I'd say around 9 times out of 10 once he got involved he just gave them what they wanted.

    2) My best friend had a RROD after around 8 months. He took it back to the shop, stated his rights and they handed him another one straight away.

    If they say they're going to opt to repair it, you don't *have* to let them...you can just say "well I might as well do it myself then" and walk out...so all you've lost (as I said before) is the time it takes you to go down there and ask.

    As an aside, in all my time working retail I never *once* saw our shop get anything repaired for a customer...way too much hassle. You have to keep in contact with the customer, get hassled by them when it doesn't turn up in time, post stuff off to the manufacturer, etc etc. You stick a "faulty" sticker on the thing, put it in a pile with the rest of the returns, then it gets returned to the supplier in batches as faulty and they refund the store the money...Much easier.
  • cavycrazy_2
    cavycrazy_2 Posts: 243 Forumite
    And if you ever have occasion to ring the microsoft helpline to chase up your console, make sure you first go to the loo, get a hot drink, a snack and a book. Switch the oven off, get a cushion and maybe even a camping stove and tin of soup. They answer the phones quickly enough, but once you start talking to them and trying to get anything resembling common sense, you're in it for the long haul.
  • Bamber19
    Bamber19 Posts: 2,264 Forumite
    Idiophreak wrote: »
    Yes, I'm serious...and I'm basing it on two things:

    1) I used to work in retail for a couple of years. As a "sales assistant", I'd always fob the customer off with "well, it's outside our 30 day policy, take it up with the manufacturer etc etc"...If they were organised and knew their stuff we'd have to get the manager down and I'd say around 9 times out of 10 once he got involved he just gave them what they wanted.

    I'd suggest it might depend on the item and the company that the shop is going to be chasing on the issue (obviously an entirely separate issue to the contract between consumer and shop)
    Idiophreak wrote: »
    2) My best friend had a RROD after around 8 months. He took it back to the shop, stated his rights and they handed him another one straight away.

    If they say they're going to opt to repair it, you don't *have* to let them...you can just say "well I might as well do it myself then" and walk out...so all you've lost (as I said before) is the time it takes you to go down there and ask.

    Of course you don't have to let them repair but where does that put you? You still cannot force them to replace it when they are entitled to have it repaired instead.
    Idiophreak wrote: »
    As an aside, in all my time working retail I never *once* saw our shop get anything repaired for a customer...way too much hassle. You have to keep in contact with the customer, get hassled by them when it doesn't turn up in time, post stuff off to the manufacturer, etc etc. You stick a "faulty" sticker on the thing, put it in a pile with the rest of the returns, then it gets returned to the supplier in batches as faulty and they refund the store the money...Much easier.

    In the majority of situations yes, much easier and normally my advice would be to take a faulty item back to the store and ahve them deal with it as it is their issue under the SOGA, however, 360's are not a normal situation, these are known faults and Microsoft have a dedicated facility and procedure for returning and repairing. The shop know they are not going to have any hassle from Microsoft and there's not going to be an argument aout whether it's really faulty. With the repair facility in place that is actually going to be a rather easy option for the shop. As i said before it depends on your product, but in this case i'd expect the majority of stores to be opting for the free repair from Microsoft and I say why not cut out the middle man? Of course the shop has obligations but where there's no benefit of going through the shop I'd feel that it's pedantic to go arguing that it's the shops duty, and not microsoft's, to replace or repair when they've already said they wont replace and they are under no obligation to do so either.
    Bought, not Brought
  • ajaxgeezer
    ajaxgeezer Posts: 2,476 Forumite
    OP, my mate has just had his (well, a brand new one !) back from Germany exactly a week after his faulty one was picked up by UPS couriers. Microsoft are playing fairly.

    Like Idiophreak says, it costs nothing to try and get the shop to hand one over there and then. (Mis)quote the SOGA and everything - the worst you can do is look silly and walk out of a shop you may never go into again - I suppose it depends on whether you are in there a lot. Like Bamber19 says though, failing that the best you can do is contact Microsoft yourself, and I do suspect you'll get no joy trying to get a new one on the spot from the shop.
  • zoelouise88
    zoelouise88 Posts: 1,061 Forumite
    ive had this problem 3 times so far they will not replace it but will fix it within 3 years of purchase date as its a common fault, they will not offer compensation unless its happened more than once.
    as we had it 3 time sthey gave us 2 games and a controller, although the games were old crap ones.
    Wins for 2011: ........................

    Weight Lose Challenge: 7/1/11 60lbs to lose 23/1/11 17 lbs lost :) 43lbs to go!!
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