Kaupthing Edge

LongTermLurker

Sick_Boy wrote: »

Ok Thanx. It was the address that seemed a little incomplete. Just the nature of the docs i'm sending as happily used simple freepost addresses for other things.

I would recommend you don't send important documents, even copies, just using RM 1st class freepost - it's a case of throw it in the post box and hope for the best.

If your identity is worth anything at all to you, pay the £4+ and send them special delivery - it's not a big price to pay for peace of mind and knowledge it's reached them next day. I also think that RM will take more care if you pay them

You can still use the Freepost address - just pay the nice lady in the post office the extra

del1001

Sick_Boy wrote: »

Hi, first post.

Just opened an account with KE. They have asked me to send proof of ID, copy passport and original statement or bill to a simple two word freepost address. Is this correct??

I knew they might need to comfirm ID, just annoying as passport is in the post being renewed.

Thanks.
SB

I wouldn't advise you send your paasport, all i had to send was a recent bank statement from my nominated bank.
Like you, i questioned KE's freepost address, but it did work OK.

exel1966

You don't have to send your passport, only a photocopy of one page is required.

darude

My experience with Kaupthing hasn't been great...
I've opened the account no problem, transferred the money into it also no problem.

But all I want to do, is change my linked account. With other providers, such as Birmingham Midshires or Icesave, I can do this easily online without any hassle With Kaupthing, there are no clear instructions to do this. So I had to ring them, they provided me with their freepost address, I have to send a photocopy of my passport and original copy of my bank statement.

My problem was, I don't have any bank statement (it's all paper based online), they don't accept printed online statements. So I went into my bank to get a letter just to cofirm my addrses, account number and sort code. But that letter was apparently lost in the post. So I got another one sent, and the bank letter was declined, so maybe I have to wait 3 months for a bank statement to arrive just to change my linked account. If you e-mail them through your online account, they take 3/4 days to reply. Kaupthing also made a number of spelling mistakes on the letter they sent me. So overall, I am not happy with their service, in fact, I want to close my account.

I am a lot happier with Icesave's swift responses and online service.

free4440273

see my previous posts on page one of this thread: 15 days plus and no email received. Others here have received excellent service: my balance is zero and will stay that way, if they can't even send out an email.

darude

Following my previous post, I've decided to close my Kaupthing account.

free4440273

^can't say i blame u:)

xorzp

I sent out my passport copy and statement to the freepost address on Friday. Today I found it back at home without anything written or stamped on the envelope. Did I do anything wrong, or was it just the post office being crazy? Should I just drop it in the post box again and hope for the best?