Narnia premiere - help needed urgently please

norm_diploom

Have posted this already on the I won! competitions board, but am starting to suspect that I may not be on my own with this, and hope this will benefit from a wider airing.

A couple of weeks ago I entered a Mercedes Benz Viano postal competition to win tickets to the Narnia premiere. Forgot all about it until I got a phone call last Friday afternoon from the Mercedes Marketing dept, telling me that I'd won 5 tickets to the Narnia premiere, and to look out for the post. The guy was off the phone before I thought to get any contact details.

I told my husband and the kids, who were all excited - we booked a parking space straightaway, and waited for the post.


By Tuesday there was still no sign of tickets, so I went to the Mercedes website and got the customer services number. They hadn't heard about the competition, and said there was no marketing department. Promised to call back, did so once but with no progress.

So yesterday I used saynoto0870 to track down their head office switchboard, got through to the marketing dept, who gave me the runaround. They seemed more concerned about how I'd got their details than anything else. I was told first that there had been an issue with despatch, then that the tickets must have been lost in the post. When there were still no tickets this morning, I called them again and they told me they were trying to get tickets reallocated and would call me back within the hour. That was 3 hours ago.

So what should I do now? The kids have gone off to school not knowing if they're going or not. We would need to leave before 4.00 to make it there in time, so I need to get a definite answer one way or the other asap.

I don't want to sound ungrateful - if we hadn't have won these tickets I wouldn't have given it a second thought. But to be told that you have, and spend all week looking forward to it, not to mention the £21 outlay for parking - even if we do still get there against the odds, this has really taken the shine off it to be honest.

Any helpful advice please?

norm_diploom

Sorry should have updated the above to say that I have since phoned the marketing agency again, and they promised a call back within the hour - that was 1.5 hours ago. Blood pressure now rising.

gunsandbanjos

What was the outcome? Did you get to go?

hjb123

gunsandbanjos wrote: »

What was the outcome? Did you get to go?

yeah they went according to their thread HERE on the I won board