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The AA

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James_S_3
James_S_3 Posts: 2 Newbie
in Motoring
Hi All,

I have a complaint to The AA and do not wish to write a letter through the usual channels, I want to write direct to the CEO. Can this be done? If so does anyone know of his name and address?

Comments

  • derrick
    derrick Posts: 7,424 Forumite
    Part of the Furniture 1,000 Posts Name Dropper
    James_S wrote: »
    Hi All,

    I have a complaint to The AA and do not wish to write a letter through the usual channels, I want to write direct to the CEO. Can this be done? If so does anyone know of his name and address?

    I might be wrong, but don't Centrica own the AA ?

    If so, this is Centricas CEOs email addy [EMAIL="sam.laidlaw@centrica.co.uk"]sam.laidlaw@centrica.co.uk[/EMAIL]
    Don`t steal - the Government doesn`t like the competition


  • RichyRich
    RichyRich Posts: 2,091 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    No, Centrica sold it to CVC Permira. Info's sketchy, but Permira's London advisor is Carl Parker, carl.parker@permira.com.
    #145 Save £12k in 2016 Challenge: £12,062.62/£12,000.00 Beginning Balance: £5,027.78 CHALLENGE MET
    #060 Save £12k in 2017 Challenge: £11,03.70/£12,000.00 Beginning Balance: £12,976.79 Shortfall: £996.30:eek:
    This is the secret message.
  • nearlyrich
    nearlyrich Posts: 13,698 Forumite
    Part of the Furniture 10,000 Posts Combo Breaker Hung up my suit!
    Having worked in customer services I would question the need to escalate a complaint to the top, surely the customer service department deserve a chance to resolve it? Chances are the CEO will pass it to CS to investigate anyway.
    Free impartial debt advice from: National Debtline or Stepchange[/CENTER]
  • RichyRich
    RichyRich Posts: 2,091 Forumite
    Part of the Furniture 1,000 Posts Combo Breaker
    In f\airness the AA's customer service leave a lot to be desired.

    But depending on the complaint I'd probably let them have the first shot at it!
    #145 Save £12k in 2016 Challenge: £12,062.62/£12,000.00 Beginning Balance: £5,027.78 CHALLENGE MET
    #060 Save £12k in 2017 Challenge: £11,03.70/£12,000.00 Beginning Balance: £12,976.79 Shortfall: £996.30:eek:
    This is the secret message.
  • raskazz
    raskazz Posts: 2,877 Forumite
    nearlyrich wrote: »
    Having worked in customer services I would question the need to escalate a complaint to the top, surely the customer service department deserve a chance to resolve it? Chances are the CEO will pass it to CS to investigate anyway.

    True, one would like to think that the CEO would read at least some of the complaints addressed directly to him, but in all probability it will actually go straight to his PA's out tray, headed to the customer relations team along with all the other complaints.
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