Having major grief getting Broadband

ceedy

Hi to all,
Anyone got any ideas on this situation, ( actually writing this for my daughter its her phone). Hope all this isn't too much to read !!

She split from her partner many months ago, she is in a Council house which is in her name and since the split she has changed her phone number for obvious reasons.
Although she currently has a telephone and the account is with Onebill telecom there was a broadband account in the partners name with Virgin media .
She has applied to onebill to add broadband to her telephone account and had the reply to get Virgin to remove the "tag" on the line. fairly normal ??.

After many emails and phone calls virgin have said many things ( excuses) in approximate order,
1.Can't do it with out the account holder permission. ( No contact here so not going to happen).
2.The telephone number has been changed so the broadband account is not applicable.
3. the broadband account has not been used or paid for over 9 months now so its
not active.
4. try going back to a BT account and get them to sort it ( what rubbish! ).

One bill say they can't do anything and suggested going to OFCOM to sort it out.

Basically it seems Virgin are just a complete load of wasters who just can't be bothered to sort it out .
If they cannot do anything without need to contact the account holder, how do they do it if the account holder dies ( they might have mediums on the payroll ;:rotfl: ),
or if the account holder just leaves with no forwarding address ??? a bit like here .

So far this has gone on now for 3 months with no outcome .

Anyone got a clue ???

thanks in hope

Chris

mrJ_5

you used to be able to call BT Wholesale would would sort out tag disputes, but now the gaining provider (ie. OneBill) has to contact them to get the tag off the line.