ISA Transfer Delays - Daily Mail on the Case

bubblesbonbon

Having experienced the frustrating delays in transferring an ISA between Britannia and A&L, I am glad to read that the Daily Mail are offering to forward complaints to the chief executives of the banks and building societies concerned.
This may help some people currently caught in a transfer vacuum and it could pressurise these organisations into modifying the Banking Code to try to ensure that transfers are completed within five working days or so.

The article in today’s Mail also piddles on the excuse that HMRC insist that ISA transfers have to be completed by cheques.

If you feel that you would like to complain then write to

ISA LIMBO
MONEY MAIL, DAILY MAIL
NORTHCLIFFE HOUSE
2 DERRY STREET
LONDON
W8 5TT

Giving full details including your account number, who you are transferring to and from with your full postal address and a daytime phone number.

A word of caution however to those who have read the article as it suggests that you can also E-mail them.
Sending this sort of information by E-mail is not such a good idea so write instead.

funkyhitman

Are you kidding me? The daily mail want our account numbers! LOL. I hate the daily mail, fair enough they're offering to help but seriously, I'd much rather complain to the bank in question than give my details to a tabloid newspaper.

Milarky

I have also written to my MP about recent ISA transfer experiences. It might be helpful if, in addition to writing to the ISA providers, the Mail also collated the information (naming the banks, but not the customers?) and sent a report to a government department (the Treasury) for a response.

This problem has two aspects; the lack of will of the ISA providers to streamline and speed up and the lack of meaningful regulation to punish them for not doing so. My letter to my MP makes clear, for instance, that the '30 day rule' is farcical - and can be likened to NHS wating time targets - i.e. they decide when the clock starts not the customer or patient.

..So a strict 30 day rule from when the transfer request is dated is what I'm holding out for..

mobile10

bubblesbonbon wrote: »

Giving full details including your account number, who you are transferring to and from with your full postal address and a daytime phone number.

Good heavens :eek: You've got to be joking surely ?