Home Insurance Discussion

AdamFun

Only what we paid for sone of the items. A good example was my wife’s engagement ring I psd £750 for and they valued over £3k. I have just replaced it for a new ring which cost£795! I understand they would not pay more than the value I had insured but to void my insurance and not pay me a penny making me uninsurable now is ludicrous. I am not dishonest as they stated in their letter to me they consider the issue an oversight on my behalf. No wonder so many people are dishonest when it comes to insurance claims! 

Doc_N

AdamFun said:

Only what we paid for sone of the items. A good example was my wife’s engagement ring I psd £750 for and they valued over £3k. I have just replaced it for a new ring which cost£795! I understand they would not pay more than the value I had insured but to void my insurance and not pay me a penny making me uninsurable now is ludicrous. I am not dishonest as they stated in their letter to me they consider the issue an oversight on my behalf. No wonder so many people are dishonest when it comes to insurance claims! 

If your £795 replacement ring is like for like with the old one in every respect, you have a case against the insurer. If not, and it’s of lower quality, then you’d have your work cut out - your policy would have required valuations at full replacement cost.

We’ve got a load of old furniture in the attic, worth maybe £250 secondhand, but to replace it would cost maybe £2500, and that’s the figure to use.

I’m afraid insurance policies are key documents, they always come with explainers, and you can’t ignore them without consequences.

murphydavid

AdamFun said:

Only what we paid for sone of the items. A good example was my wife’s engagement ring I psd £750 for and they valued over £3k. I have just replaced it for a new ring which cost£795! I understand they would not pay more than the value I had insured but to void my insurance and not pay me a penny making me uninsurable now is ludicrous. I am not dishonest as they stated in their letter to me they consider the issue an oversight on my behalf. No wonder so many people are dishonest when it comes to insurance claims! 

I'm with you. I hope the ombudsman gives them what for.
Unfortunately MSE is no longer the place it used to be. Look at the recent reviews on Trustpilot. 

Doc_N

murphydavid said:

AdamFun said:

Only what we paid for sone of the items. A good example was my wife’s engagement ring I psd £750 for and they valued over £3k. I have just replaced it for a new ring which cost£795! I understand they would not pay more than the value I had insured but to void my insurance and not pay me a penny making me uninsurable now is ludicrous. I am not dishonest as they stated in their letter to me they consider the issue an oversight on my behalf. No wonder so many people are dishonest when it comes to insurance claims! 

I'm with you. I hope the ombudsman gives them what for.
Unfortunately MSE is no longer the place it used to be. Look at the recent reviews on Trustpilot. 

What, just out of curiosity, are you expecting from MSE, given that this is a forum post?

murphydavid

Doc_N said:

murphydavid said:

AdamFun said:

Only what we paid for sone of the items. A good example was my wife’s engagement ring I psd £750 for and they valued over £3k. I have just replaced it for a new ring which cost£795! I understand they would not pay more than the value I had insured but to void my insurance and not pay me a penny making me uninsurable now is ludicrous. I am not dishonest as they stated in their letter to me they consider the issue an oversight on my behalf. No wonder so many people are dishonest when it comes to insurance claims! 

I'm with you. I hope the ombudsman gives them what for.
Unfortunately MSE is no longer the place it used to be. Look at the recent reviews on Trustpilot. 

What, just out of curiosity, are you expecting from MSE, given that this is a forum post?

As I said read the recent reviews on Trustpilot.

Doc_N

murphydavid said:

Doc_N said:

murphydavid said:

AdamFun said:

Only what we paid for sone of the items. A good example was my wife’s engagement ring I psd £750 for and they valued over £3k. I have just replaced it for a new ring which cost£795! I understand they would not pay more than the value I had insured but to void my insurance and not pay me a penny making me uninsurable now is ludicrous. I am not dishonest as they stated in their letter to me they consider the issue an oversight on my behalf. No wonder so many people are dishonest when it comes to insurance claims! 

I'm with you. I hope the ombudsman gives them what for.
Unfortunately MSE is no longer the place it used to be. Look at the recent reviews on Trustpilot. 

What, just out of curiosity, are you expecting from MSE, given that this is a forum post?

As I said read the recent reviews on Trustpilot.

I have.  They're very mixed.  John Lewis gets a similar score.  I still don't understand, though, what you're expecting from MSE in relation to this post.  You're a forum member too, like me - have you given some advice?  That's what these forums are for, after all.

dunstonh

AdamFun said:

Only what we paid for sone of the items. A good example was my wife’s engagement ring I psd £750 for and they valued over £3k. I have just replaced it for a new ring which cost£795! I understand they would not pay more than the value I had insured but to void my insurance and not pay me a penny making me uninsurable now is ludicrous. I am not dishonest as they stated in their letter to me they consider the issue an oversight on my behalf. No wonder so many people are dishonest when it comes to insurance claims! 

You got the answers on the other posts you made but you appear to be ignoring them.
If the insurance policy would never have offered cover in the first place had the correct information been supplied, then voiding the policy is the correct course of action.

Rhid80

After not realising I had been overpaying for Home and contents insurance with Lloyds for years I turned to this site.  Using the simple steps on here I managed to save £639 for one year compared to my renewal quote.  On top of this, I was directed through Quidco which gave me £30 Cashback and as it was also via confused . com, I received a £20 Halfords voucher on top! 
I am very savvy with Car insurance, savings etc but Home insurance had just slipped under my radar!  Took me about 20 minutes in total, well worth following the steps.  Very happy with the result.  Total Savings and vouchers = £689.

toffeenut29

Hi, I’m looking for some help. I had a wedding and engagement set from when I got married in 2005.  Back then it was worth about £5K. We got divorced in 2011. For decades now I’ve let my contents insurance auto renew with no claims ever made. I know I made a point of putting the rings down as an item of value at the time but apart from that I don’t remember much else.

I recently moved house after 12 years of being at the same address and while packing, a friend helped pack up the kitchen. Unbeknownst to her, my rings, along with letters from my dad who died in 2016, some cash and other sentimental things were in one of those safe cans in the back of the cupboard. She threw out all the out of date food, and the so called “safe can” too. 

It’s been several weeks now and the can, rings, notes etc are definitely gone. Is this something I can claim on my contents insurance for, or is it too negligent on my part? Obviously they didn’t have a huge amount of sentimental value but I’d have liked to at least have passed the diamonds on to my son to create his own ring for a future spouse etc. Now I can’t do that.

Would you put a claim in or just accept the loss and move on? I’m worried that the moving house, not particularly clever hiding place and friend being involved would all be used to deny the claim. 

Anyone able to advise?

thank you!!!

Doc_N

toffeenut29 said:

Hi, I’m looking for some help. I had a wedding and engagement set from when I got married in 2005.  Back then it was worth about £5K. We got divorced in 2011. For decades now I’ve let my contents insurance auto renew with no claims ever made. I know I made a point of putting the rings down as an item of value at the time but apart from that I don’t remember much else.

I recently moved house after 12 years of being at the same address and while packing, a friend helped pack up the kitchen. Unbeknownst to her, my rings, along with letters from my dad who died in 2016, some cash and other sentimental things were in one of those safe cans in the back of the cupboard. She threw out all the out of date food, and the so called “safe can” too. 

It’s been several weeks now and the can, rings, notes etc are definitely gone. Is this something I can claim on my contents insurance for, or is it too negligent on my part? Obviously they didn’t have a huge amount of sentimental value but I’d have liked to at least have passed the diamonds on to my son to create his own ring for a future spouse etc. Now I can’t do that.

Would you put a claim in or just accept the loss and move on? I’m worried that the moving house, not particularly clever hiding place and friend being involved would all be used to deny the claim. 

Anyone able to advise?

thank you!!!

The first thing to consider is the policy wording. There could be cover,  but it will vary between policies.  Have a look at the policy to see what's covered and what's excluded. 

If there is cover for lost valuables, it may be a question of establishing the values of the items and convincing the insurer that what you say is true.

Once you raise the matter, whether you claim or not, it will impact on your premiums though. No point in claiming unless the policy specifically covers lost jewellery.  It may well do.