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Yestelecom/Dealer/Vodafone problems
proff999_2
Posts: 3 Newbie
in Mobiles
I currently am responsible for a 45 handset contract that a previous employee arranged through Yestelecom.
I quickly discovered that Yestelecom make use of "Business partners" and you are unable to deal with them direct. On discovering that the handsets that had been provided were not new but refurbished used handsets I raised the issue with the business partner. I also didn't have a copy of any contract with them and requested a copy from the business partner.
This was in February, As time passed by with no response from the business partner I approached Yestelecom to help to rectify the problem as we had handsets failing to work properly and obviously no kind of warranty whatsoever. I was informed it wasn't the job of Yestelecom to supply handsets, The business partner was.
Following further issues with both the handsets and also the network I attempted to contact the business partner but received no response. I contacted Yestelecoms again and again but was told to deal with the business partner as it was nothing to do with them.
On Wednesday of this week I asked Yestelecom to supply me with a copy of the contract as the business partner appeared to have fell off the side of the earth.
The reason for the business partners reluctance to supply us with a copy of the contract become apparent. Every signature on the contract was fraudulently signed. This included the direct debit mandate ( Which was returned by the bank as it required 2 signatures) and all the agreements regarding handsets and tariffs!
Basically, Where do I go from here? I have again attempted on 6 occasions to contact the business partner to no avail. I have spoken to Yestelecom but they replied saying that as far as they were concerned it was a legally binding contract.
I am currently left with nowhere to go , 30 faulty handsets which we have had to replace at our expense and serious network issues that have gone unresolved. Yestelecom is part of Vodafone yet they are also uninterested.
Any help or advice would be greatly appreciated.
Scott
I quickly discovered that Yestelecom make use of "Business partners" and you are unable to deal with them direct. On discovering that the handsets that had been provided were not new but refurbished used handsets I raised the issue with the business partner. I also didn't have a copy of any contract with them and requested a copy from the business partner.
This was in February, As time passed by with no response from the business partner I approached Yestelecom to help to rectify the problem as we had handsets failing to work properly and obviously no kind of warranty whatsoever. I was informed it wasn't the job of Yestelecom to supply handsets, The business partner was.
Following further issues with both the handsets and also the network I attempted to contact the business partner but received no response. I contacted Yestelecoms again and again but was told to deal with the business partner as it was nothing to do with them.
On Wednesday of this week I asked Yestelecom to supply me with a copy of the contract as the business partner appeared to have fell off the side of the earth.
The reason for the business partners reluctance to supply us with a copy of the contract become apparent. Every signature on the contract was fraudulently signed. This included the direct debit mandate ( Which was returned by the bank as it required 2 signatures) and all the agreements regarding handsets and tariffs!
Basically, Where do I go from here? I have again attempted on 6 occasions to contact the business partner to no avail. I have spoken to Yestelecom but they replied saying that as far as they were concerned it was a legally binding contract.
I am currently left with nowhere to go , 30 faulty handsets which we have had to replace at our expense and serious network issues that have gone unresolved. Yestelecom is part of Vodafone yet they are also uninterested.
Any help or advice would be greatly appreciated.
Scott
0
Comments
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This is a repeat post as my previous post found itself moved to the telco thread. Yestelecom are part of the Vodafone group and therefore unconnected to telco.0
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From what you say about the contract being fraudulently set up and signed, then report the matter to the police.
(If you didn't sign it, then it can't be binding on you)
=======================================
Why not delete the post in the other thread?0 -
Are you saying that YesTelecom are only your airtime supplier, and these contracts to supply phones etc are in fact with one of their business partners.
If so you need to chase the business partner ,and as Quentin suggests if Fraud has been committed against your company get the local Fraud Squad involved.0
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