Non direct charges from t-mobile!

Cheap_Skate_4

Dear all,

Just a note to rant really. I recently signed up to A&L new current account and have been in the process of changing all my direct debits and standing orders. I contacted t-mobile and let them know my new bank details and then my date to be billed came and went but no money was taken from A&L so i checked my my old account and still no money taken. I then recieve a letter from T-mobile telling me i have an outstanding bill of X amount. I call up and explain i'm unsure why they haven't taken my money as they had my new account details and was told it takes a month to process new accounts.

Anyway i pay the outstanding amount over the phone so they don't cut me off and then i recive my following months bill, which shows i have been charged a non direct debit charge for the bill i paid via phone (but i only paid because i wasn't informed it would take a month to process my new account!!) :mad:

I've spoken to many of the people at T-mobile and have found them rude and arrogant, with one of them telling me, i would just have to pay the money as when i paid my bill via phone, i incurred the non paying dirct debit charge. But i wsn't informed of this at the time, and then he went onto the whole T&C ect. Its only a few pounds but i feel after being with T-mobile for over 7 years that the level of service is disgusting. I was given the address to write to head off but part of me thinks why bother, they won't credit it me such a small amount (under £5)! :wall:

Pagan98

I was given the address to write to head off but part of me thinks why bother, they won't credit it me such a small amount (under £5)!

Do bother. Why should you pay for their mistake? Even if it takes a month to set up the new DD (which is ridiculous), they could have taken the money under the old DD in the meantime. You may only get the £5 back but they'll have got the message that they need to improve their act and that you can't be taken for a ride.

I've just written to Sky's Chairman to complain that Sky have charged me 55 pence following a free trial of FilmFour even though I told them at the outset (by phone and letter) that I didn't want FilmFour after the trial period. Their Customer Services seem to think that they can change the written T&Cs to require me to phone on the last day of the free trial to cancel. I disagree and the principle is important even though its costing me more to complain than I've lost out by.