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Mystery shopper
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Many agents have not grasped it yet or the employees have not as things have been so easy for years and now it's crunch time. Three agents have closed here recently. This will sort the wheat from the chaff. Try again in a week or two if then still no joy contact the manager and tell him why you are going to drop him and go elsewhere. Also name and shame on here.I came in to this world with nothing and I've still got most of it left. :rolleyes:0
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dont put the phone down till you get to speak to the manager ..
"I want to speak to the manager please" ad nauseum - sooner or later they will put you thru
if it is a national chain call another office and ask for the regional managers name and contact details0
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