AOL Broadband dirty tricks

elaeb

We have recently contracted to change from BT to aol. The router is sent five days after activation.

In another industry who would accept 5+2 days of charge before reasonable ability to connect and thus service supplied. This can almost be called fraud and theft.

Banks had similar slick practices with charges and are now paying the price.

I would encourage AOL to consider the legality of their action and all effected to phone aol and get router sent before changover, it worked for me because of recorded conversation saying there must be no interuption of service otherwise I will remail with current supplier.

Perhaps AOL will change policy and send routers before changover or not charge until first connect if you are happy to be without service.

Elaeb

TheKeyMaker

I was with AOL for a while then had to move house last December and they said me that my Broadband relocation would take up to 20 days. Didn’t make any sense to me as if I quitted my then AOL contract and joined in the same day as a new customer I would be connected in 10 days…. Luckily after several phone calls they connected me in 5 days, but still I had to buy my owner router and set up myself a wireless which I needed.
Unfortunately 6 months after I had to move again in this time around a call centre in India (courtesy of new owners – carphone warehouse), was determined really to see me waiting 20 days for relocation … when cancelling my contract a voice in another end of the phone was insisting that I would never get a broadband earlier then 20 days … later I understood why … although they never connected me to my new address, but they manage to tag my BT line as AOL and wouldn’t remove it … for weeks; the difference is that they never probably heard of Mobile Broadband as we all did; I just got myself a Vodafone Mobile internet and live happy since
and I’ve received a letter from BT time ago, saying that my tag was finally removed and that I would be very welcome as a broadband customer … I guess I’ll just will hang on for a while to my Vodafone stick, as with all housing crises (and desperate landlords) I never know if I will need to move again soon …