Bargain Crazy RETURNS cost???

freespirit

WelshLamb wrote:

I ordered from them a couple of years ago and a pair of trousers I ordered had a snag in them. I emailed them about returns and they just gave me the returns address. I asked about a pre paid sticker to put on the parcel but was told that returns are at customer's cost.

I argued the point that they were faulty but never got anywhere with them. I was basically forced to keep them and fix them myself as wasn't worth paying to return them.

In the second reply I got from Bargain Crazy here is what they say about refunding faulty returns:

> I can confirm, we have always charged for Returns on
> Bargain
> Crazy. The only time these costs are refunded, is where a
> faulty
> item has been received.

So, it may be worth remembering that if anyone receives faulty stuff in future. Unfortunately (?!) all of my order was intact.
I may be able to give some of the items to friends/relatives, find a good home for 'em to reduce the postage costs for returns.

bella4uk

If you email bargain crazy about returns they will say you have to pay, however if you just phone the enquiry line and say I have returns to be collected they just arrange a courior to collect. Bargain crazy has such great offers but the way they work is shocking...no returns forms ever, no statements , refunds that can take up to 2 months and various other mistakes