Comet refund policy?

IvanOpinion

I am disappointed to yet again see people suggesting that the OP should lie and cheat their way so that they get what they want. Am I the only person that wonders if such liars and cheats are the reason why shops are tightening up on their returns policy? Is this the reason why honest people in society have problems ? (because the shop keeper has heard it all before?)

Ivan

Wig

IvanOpinion wrote:

I am disappointed to yet again see people suggesting that the OP should lie and cheat their way so that they get what they want. Am I the only person that wonders if such liars and cheats are the reason why shops are tightening up on their returns policy? Is this the reason why honest people in society have problems ? (because the shop keeper has heard it all before?)

Ivan

This is the OP's fault for not asking what the returns policy was before buying.

But I see no reason why they need to be so awkward about accepting it back, it is in "as new" condition assuming OP cut the sellotape open with a sharp blade. If they accept unopened boxes for refund I see no problem in re-packing the item exactly as it was, and re -sealing it with new sellotape.

You might think this is dishonest but I don't. What are we stealing from them? what is their loss?

IvanOpinion

I am not saying 'stealing' .. however remember several shops used to have a 'restocking' fee ... are these still about?

ivan

Poppy9

Wig wrote:

But I see no reason why they need to be so awkward about accepting it back, it is in "as new" condition assuming OP cut the sellotape open with a sharp blade. If they accept unopened boxes for refund I see no problem in re-packing the item exactly as it was, and re -sealing it with new sellotape.

You might think this is dishonest but I don't. What are we stealing from them? what is their loss?

The problem is if I buy something at full price in a shop I expect it to be brand new in a factory packed unopened box. If Argos give me something in an obviously opened box I refuse it as I suspect it may have been returned as faulty, fixed and resold - yes shops do this. I think this is why shops are tightening up.

Wig

Poppy9 wrote:

The problem is if I buy something at full price in a shop I expect it to be brand new in a factory packed unopened box. If Argos give me something in an obviously opened box I refuse it as I suspect it may have been returned as faulty, fixed and resold - yes shops do this. I think this is why shops are tightening up.

Shops are not allowed to do that, however they are allowed to sell something like in this instance is a product that is still new, as new, i.e they do not lose out by taking this back and re-selling it.

If you give it back, there are a load of other customers who won't. And anyway hopefully the OP will get it packaged so that it is not obvious that it has been opened. When I re seal a box I make sure the inside contents are also just as they were, so when the next purchaser opens it they won't have a clue that it was opened.

I wouldn't mind getting something like this. In shops I sometimes play the good samiritan and will actually take the 'tatty' box item off the shelf, check that all it's contents are there and buy that item knowing that other people will be fussy and leave it on the shelf. All I do in this instance is ask the cashier to write on my reciept that the box is tatty incase it needs to come back.

Bossyboots

Wig wrote:

Bossyboots,

Notice they only offered you a refund when they realised they would not be able to source you a replacement. It was your right to be offered a refund from the first. As usual their first course of action was to get you a replacement. Had they had a replacement in stock and you insisted (as is your right) on a refund they would have refused probably.

Your example only proves my point. It was acceptable to you because that's what you wanted, had you wanted a refund (initially) you might have not been so happy.

I had gone into the store with all the bumph printed off from the trading standards website expecting a problem but there was none. When we were offered the replacement the manager said that I did not have to take it, it was entirely up to me. I could therefore have asked for my money back and would have got it. We had doubts about the second machine because it was the one I originally did not want but when he offered it to me at the same price as the lower model it seemed silly to turn it down. It was while we were discussing what we wanted to do that he said it was entirely our choice to accept a replacement or not.

fisheddie

i have to admit that it was my fault for not asking for the policy before paying the cash... but i have always assumed that 14day return is the standard in this country, i got it no problems at all.. and everything is still in boxed, no one will even doubt it when i say it's brand new.

to IVAN: there need to be a threshhold between the shops and cousumers, no one should abuse the system (buyers), but at the same time the shops should enforce the checking process and make sure the returned item is in brand new condition. when i returned stuff in Argos, they never check the item, guess there will be "cheaters" taking the advantage of the system hence the shops have tightened up the policy.

IvanOpinion

fisheddie wrote:

to IVAN: there need to be a threshhold between the shops and cousumers, no one should abuse the system (buyers), but at the same time the shops should enforce the checking process and make sure the returned item is in brand new condition. when i returned stuff in Argos, they never check the item, guess there will be "cheaters" taking the advantage of the system hence the shops have tightened up the policy.

Sad isn't it .. the dishonest minority ruining everything for the honest majority. The checking process used to take time .. hence the restocking fees we used to see ... if it passed the restocking tests then the money would be returned to the original purchaser (less the fees). Howeevr this system also had a lot of complaints. WHats the answer

Ivan

Wig

Bossyboots wrote:

I had gone into the store with all the bumph printed off from the trading standards website expecting a problem but there was none. When we were offered the replacement the manager said that I did not have to take it, it was entirely up to me. I could therefore have asked for my money back and would have got it. We had doubts about the second machine because it was the one I originally did not want but when he offered it to me at the same price as the lower model it seemed silly to turn it down. It was while we were discussing what we wanted to do that he said it was entirely our choice to accept a replacement or not.

:wall:
Don't you see that they only offered you the refund *after* trying to get a replacement model? You were entitled to refund from the second you walked into the store, it was up to you to ask for it, you didn't because you would be happy with a replacement, but they did not offer you a refund initially, instead offered you a replacement which you agreed to. Then they searched for a replacement, could not find one and offered you another model, then a refund.

Had you initially asked for a refund and there was a replacement in the store I bet you would have had trouble getting it.