New BT line. BT seem to limit my options?

deklan99

And a quick squint over at the Talktalk members forum sees them advocating complaining to BTs CEO about getting connection fees refunded for something that they should be doing themselves - http://www.talktalkmembers.com/forums/showpost.php?p=42774&postcount=10

breathtaking.
And you wonder why people have such a poor opinion of Talktalk?

infoleacher

normanmark wrote: »

Expect first class service, then expect to dip into the pocket..

Are you serious? If you are then I'm sorry but I no longer think you are impartial! Have you read about the problems I have had with BT's pathetic excuse for customer telephone support? It's a joke, apart from the fact that it's not funny. You can't simply reiterating the apparent superior service, when my experience is exactly the opposite. It's like you trying to tell me that oil prices are stable, the evidence in front of me directly contradicts that!

In my years of experience of being a BT customer a networks administrator, BT's service is every bit as bad as any of the other providers. Not necessarily worse, but better? leave it out!

I have to say this thread is getting silly now, BT must be paying a lot of overtime to it's PR department at the moment! :-)

Who are you trying to convert? I am the customer, I have experienced better service from Talk Talk than from BT. End. Period. Full Stop. Lets stop this silly exchange of "my gangs better than your gang" last word larryness and just agree to disagree ?

infoleacher

normanmark wrote: »

Expect first class service, then expect to dip into the pocket..

Are you serious? If you are then I'm sorry but I no longer think you are impartial! Have you read about the problems I have had with BT's pathetic excuse for customer telephone support? It's a joke, apart from the fact that it's not funny. You can't simply reiterate the apparent superior service, when my experience is exactly the opposite. It's like you trying to tell me that oil prices are stable, when the evidence in front of me, directly contradicts that!

In my years of experience of being a BT customer a networks administrator, BT's service is every bit as bad as any of the other providers. Not necessarily worse, but better? leave it out!

I have to say this thread is getting silly now, BT must be paying a lot of overtime to it's PR department at the moment! :-)

Who are you trying to convert? I am the customer, I have experienced better service from Talk Talk than from BT. End. Period. Full Stop. Lets stop this silly exchange of "my gangs better than your gang" last word larryness and just agree to disagree ?

normanmark

infoleacher wrote: »

Are you serious? If you are then I'm sorry but I no longer think you are impartial!

Of course i'm serious. If you think the cheap providers will have excellent customer service then you're not thinking right. From the business perspective if they can offer the service that cheap then a cost is being cut somewhere & most usually its in the customer service and support network.

infoleacher wrote: »

Have you read about the problems I have had with BT's pathetic excuse for customer telephone support? It's a joke, apart from the fact that it's not funny. You can't simply reiterating the apparent superior service, when my experience is exactly the opposite. It's like you trying to tell me that oil prices are stable, the evidence in front of me directly contradicts that!

I've not ever sat here & gone on about BT's customer service being better than anyone elses, nor making excuses for it being poor. All i've gone on about is the points you've made & how you think the situation is unfair for BT to activate a line & then charge the customer £70 to leave the contract early. I used to work for Wholesale so i know EVERY broadband companies customer service & how clued up they are.

infoleacher wrote: »

In my years of experience of being a BT customer a networks administrator, BT's service is every bit as bad as any of the other providers. Not necessarily worse, but better? leave it out!

I have to say this thread is getting silly now, BT must be paying a lot of overtime to it's PR department at the moment! :-)

I'm not here to defend BT whatsoever, i just can't stand people using the monopoly line when it simply isn't the case these days. I'm a Virgin Media customer of 5 years - nothing to do with PR for BT.

infoleacher wrote: »

Who are you trying to convert? I am the customer, I have experienced better service from Talk Talk than from BT. End. Period. Full Stop. Lets stop this silly exchange of "my gangs better than your gang" last word larryness and just agree to disagree ?

I'm not here to convert anyone, if i see someone saying something i either don't agree with or i think is factually incorrect (due to my experience of being on both sides of the telephone & industry, and before you have kittens im not referring to their customer service) then i'll say - after all this is a discussion board is it not?

stevedh

Hi all,
Please be aware that although business is tough in this (and all markets) the use of misleading advertising and sharp practise will sour any "deal" for the customer. Our little story.......
My daughter and I researched getting broadband & TV for her house after she moved in to find Freeview TV reception non-existent. As she is a mobile user the land line was not important in the search. She is in an "analogue" area and could not take advantage of the many cheap digital packages offered by providers such as Virgin, Sky and BT. So we decided to forget the TV element and go for Broadband. With an existing BT line already in the property we were advised by many (inc. this site and U-Switch etc.) that TalkTalk was the best option for adding Broadband. Therfore we reactivated the BT line (no charge and very efficient) for a 12 month minimum contract. We contacted TalkTalk again to now activate their service and told them we now had the required BT line in place. Once again, all very efficient.
My issue? TalkTalk advertise "We'll handle your line rental, and it's the same as you would pay BT". As their pitch is getting other Broadband providers customers to switch to them at no time did TalkTalk say that the line rental would have to be cancelled with BT in order to get their service. The inference was (and is) that TalkTalk use the BT line and simply pass the line rental paid to them by the customer on to BT to make it easy. (In fact we are still getting BT's 1571 service although we are now on TalkTalk!...how is that?).
Today my daughter received a bill from BT asking for settlement and for £155.68 as a contract cancellation charge!!!
We are therefore forced to cancel TalkTalk, keep an unnecessary landline without Broadband as BT's service is too costly. A bad experience all round, three hours on the phone with BT and TalkTalk and no apology at all.
I am totally disgusted with the level of misinformation out there, the complexity of dealing with utility companies and the poor level of training given to the people who work in these companies call centres.
Despite the joyful and childlike messages in all their advertising you need to be a genius to decipher the "small print" that covers their corporate backsides! The customer again is a mere statistic to be fought over and trampled in the rush for profit.

espresso

stevedh wrote: »

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We are therefore forced to cancel TalkTalk, keep an unnecessary landline without Broadband as BT's service is too costly.

Well now that you have a BT line, you are free to choose your calls and broadband from hundreds of different providers. e.g. you have the best possible option. Choose an ISP based on real users ratings e.g. here