Ebay Suspension

newsaver40

Hi all,
i've seen recently that a few sellers have been suspended due to having not so good feedback.
Does anyone know what rating you have to drop to, for Ebay to suspend you?
I think i read somewhere that it's 4.0 or less on all four categories.

Is that right?

StaffsSW

It is 5% buyer dissatisfaction.

A dissatisfied buyer is one that leaves a neutral, negative, 1 on the DSR rating or opens an Item Not Received dispute.

Receive 20 feedback comments, and 1 is a neutral, you are well on the way to be restricted or suspended for 30 days.

Be afraid.

soolin

It isn't actually based only on feedback. It is based on feedbakc in past 30 days, stars, buyer satisfaction which includes any complaints against you or breaches of policy. However someone on the ebay forum has worked out that 1 neg or neutral in 20 feedback in one month is sufficient to get a suspension.

To keep an eye on your risk watch your seller dashboard including th ebit that says how you are trading and how your items appear in searches.

newsaver40

stevew8975 wrote: »

It is 5% buyer dissatisfaction.

A dissatisfied buyer is one that leaves a neutral, negative, 1 on the DSR rating or opens an Item Not Received dispute.

Receive 20 feedback comments, and 1 is a neutral, you are well on the way to be restricted or suspended for 30 days.

Be afraid.

OMG!:eek:

There's gonna be a hell of a lot of suspended sellers then!

That's terrible.

soolin

newsaver40 wrote: »

OMG!:eek:

There's gonna be a hell of a lot of suspended sellers then!

That's terrible.

There are..have a look on the threads on the ebay community boards. Sellers must now be super sure they break no rules or conditions, even by accident as a couple of warnings and bang you're out.

StaffsSW

And it seems to be affecting all, PS and hobby sellers alike, although the smaller volume sellers are at a much greater risk.

It's all part of the masterplan though - eBay is systematically placing more and more obstacles in the way of sellers, whilst setting up deals with General Motors, Buy.com and PrimeMediaKing for them to list over 500,000 items between them.

eBay have already stated they are trying to become an "online shopping mall" - ie, established brand names and sellers only.

I'm going to hang on 'til later this year when the next set of financial results come out. If the numbers are down, it proves the changes have not worked and things may then improve for sellers. As it stands, what is a part-time business and "out of control" hobby has become far too stressful and hard work. There are easier ways to make a few extra quid each month!

newsaver40

stevew8975 wrote: »

eBay have already stated they are trying to become an "online shopping mall" - ie, established brand names and sellers only.

Oh, i see.:(

DGJsaver

The good old days are long gone.

furrybloke

Great so I can look forward to a suspension then! got a neutral for 1 of 2 items I sold recently the guy even collected. Does the suspension mean no buying?

soolin

furrybloke wrote: »

Great so I can look forward to a suspension then! got a neutral for 1 of 2 items I sold recently the guy even collected. Does the suspension mean no buying?

If you have sold enough to have a seller dashboard go check that as that shows not only how your stars are performing against the ebay average but your current standing on ebay.

If you get a temporary suspension then you will also be banned from buying as your accountwill not be usable, if you just get a warning baout suspension you can still buy which is actually quite important as you can buy a few bits and get your feedback going again.

newsaver40

soolin wrote: »

If you have sold enough to have a seller dashboard go check that as that shows not only how your stars are performing against the ebay average but your current standing on ebay.

If you get a temporary suspension then you will also be banned from buying as your accountwill not be usable, if you just get a warning baout suspension you can still buy which is actually quite important as you can buy a few bits and get your feedback going again.

Will the feedback you receive from buying, help your 'seller performance feedback' though? I'm a bit confused.