Swinton Car Insurance - CON PEOPLE!!!! ADVICE!!!

Pew_Pew_Pew_Lasers!

Still waiting for a response.

http://forums.moneysavingexpert.com/showpost.html?p=11478177&postcount=15

Edinburghlass_2

Night-owl wrote: »

Swinton are due to ring me back later

PPPL this was the response to you, however, as you can see the user has edited the post considerably to remove the name calling and the fact that he would report you if you post on this thread again

Hintza

Edinburghlass wrote: »

PPPL this was the response to you, however, as you can see the user has edited the post considerably to remove the name calling and the fact that he would report you if you post on this thread again

Oh drat missed all the name calling........:p

Night-owl_6

UPDATE

They rang me, after a talk they have given me a FULL refund with no charge cancellation charge, so they have vaived the £45 fee.


With the right know how you can stand your rights!

Thanks everyone

Pew_Pew_Pew_Lasers!

Well done. That cost to them will now be spread amongst our insurance bills.

Funny how things work out, isn't it?

flowerscotland

Night-owl wrote: »

UPDATE

They rang me, after a talk they have given me a FULL refund with no charge cancellation charge, so they have vaived the £45 fee.


With the right know how you can stand your rights!

Thanks everyone

:rotfl: :rotfl: :rotfl: rights, i thought we didnt have any we should just accept and pay up.

maybe next time read all your paperwork and you wont be in this predicament.

Next year if my car insurance goes up, at least I will know why :rolleyes: :rolleyes: :rolleyes: :rotfl:

Night-owl_6

Night-owl wrote: »

No, I was with them already, I had 3 cars insured with them, one policy ran out, canclled the other and now this one.
In T&C it doesnt state about the fe, just says they can charge a cancellation fee, however it states £25 not £45, but would appear it went up

:rotfl: :rotfl:
Thats rich coming from you, from your other thread I doubt you even pay car insurance, your a bill dodger and a bad one at that.
Need I say anymore:T

flowerscotland

Night-owl wrote: »

:rotfl: :rotfl:
Thats rich coming from you, from your other thread I doubt you even pay car insurance, your a bill dodger and a bad one at that.
Need I say anymore:T

thats right I dont pay a single thing, I am so self absorbed that I spend all my wages on me me me :rotfl: :rotfl: :rotfl:

thugusher

Night-owl wrote: »

UPDATE

They rang me, after a talk they have given me a FULL refund with no charge cancellation charge, so they have vaived the £45 fee.


With the right know how you can stand your rights!

Thanks everyone

hi! how did you go about complianing about this £45 charge. i just signed up for insurance with them and canceled within the 14 day cooling off period (10 days).

Captain_2

I have recently suffered this charge likewise, though my own motor policy was a mere 3 months old (car reached EOL). It was not only £45 but this plus an additional fee of about £10, quite disproportionate to the refund value from the underwriter; which in itself represented a 50% penalty.

I too am pursuing the complaints process, but don't hold out much hope of any reasonable further compensation. However, if I can get my £50+ worth of their time plus the negative publicity gained through friends / colleagues, it might just be worth it. Surely this is the effect of 'so many people pursuing them through the ombudsman also' ?

Tucker wrote: »

... One thing they didn't like were official complaints...

Interestingly, even before I read this, this was the impression I got from the last letter I received from the local branch manager.

IMHO The best bit of advice from this forum is the "go to the Insurer direct rather than through a broker such as Swinton". After all, there is plenty of competitors to choose from. That's what I'll ensure I do in future.