Aldi Coffee Machine

Browntoa

is it the same as this one they sold later ??

http://www.aldi-stores.co.uk/uk/html/offers/58_4907.htm

or this one

http://www.aldi-stores.co.uk/uk/html/offers/2867_4381.htm

I've got a Delta microwave from there that must have the same contact details

Browntoa

I think its here

http://www.mpc-group.com/contell/cms/server/aldi_uk/Downloads.html

User manual Delta Coffee Maker CM688(31.10.2007)

DELTA BRANDUK01422 263275

says 3 year warranty but says you need the receipt otherwise they charge

waspsforever

I am having the same problem but with a different item. I purchased an electric lawn rake from them just over a year ago with a three year warranty which has now broken. I have all the receipts etc. but Aldi will not help as they claim I have a three year manufacturers warranty so I have to sort it out with the manufacturer if I could ever get through to them on the telephone.

mouseymousey99

Sorry to hear about that Waspforever it sounds an identical situation. Mine (in theory) should still be under guarantee - its the £39.99 Browntoa, which is a shame as we loved it and were making Espresso & Capaucino's every day.

waspsforever

mouseymousey99 wrote: »

Sorry to hear about that Waspforever it sounds an identical situation. Mine (in theory) should still be under guarantee - its the £39.99 Browntoa, which is a shame as we loved it and were making Espresso & Capaucino's every day.

This is what confuses me, Aldi say it is not under guarantee but a manufactures warranty so I have to deal with the manufacturer. Wonder who the legal people would say is responsible.

mouseymousey99

This should take you to the sale of goods act waspsforever
http://www.berr.gov.uk/consumers/fact-sheets/page38311.html
the confusion seems to be that the law doesn't specify what a 'reasonable' time is...it also says you dont have to complain to the manufacturer.

waspsforever

Got a result. Found out the manufacturers e mail address and sent them details of my complaint and they have sent me a new lawn rake and do not request the old one is returned. So the lesson is that once the guarantee with Aldi runs out you have to deal with the manufacturer.

mouseymousey99

Quick update - After a few phone calls/e mails a new coffee machine has just arrived...thanks to all