dum-de-dum, what to do???

jessbrown100

Hi all,
I'm sure this has been asked many times but I can't find a thread that covers it at the mo (please feel free to move this or point me in the direction of an existing thread ).
OH has had a loan that he took out for a PC at Staples many moons ago. First the loan was with Clydesdaler then got moved to Barclays Partner Finance. A couple of months ago we enquired about the balance and were disturbed to find out that it had hardly gone down at all despite paying fairly regularly (one or two missed payments that we were aware of but no defaults etc). We asked for a statement (which BPF were VERY reluctant to provide us with but eventually did!) and found out that as we were paying when we got paid we were getting charged £22.50 as we were a couple of days over the payment date. As the minimum payment we were paying was only £25.00, as you can imagine the balance wasn't going down much.
We claimed the charges back (which totalled over £750.00) and yesterday got a letter back from them saying that they would refund 17 charges which in effect paid off the account. This would mean that in efect we were only getting £399.00 back. We would be VERY happy to get rid of this debt as BPF are twonks and it would be peace of mind however we do feel like they are trying to 'get away with it'. But then perhaps we should just count our blessings and take the account closure?. Has anyone been in the same situation and if so what did you decide to do? Are there any template letters for this situation?
Sorry for such a long-winded post , thanks in advance for any responses,
Jess x
Sorry for such a long post

Tozer

Hi. Not sure I understand the issue. If they are saying that the reclaimed charges will be used to settle the debt, that can only be a good thing can't it?

jessbrown100

Hi Tozer, thanks for replying. Yes they are offering to pay off the debt however the amount we have paid in charges over the years is more then the amount that the debt is worth. In short, we have paid £750 in charges, the debt is £399, so we will still have paid £351.00 in charges that they are not at the monent offering to return. Just trying to work out whether to settle for that or whether to push for them to write off the debt and then pay back the rest of the charges???. Hope that makes more sense

Tozer

Push for the whole lot. It seems completely disproportionate to the value of the loan.